If you are having 90002/90001/Disconnects please REPLY HERE!

[Manuu]

Yes I'm having 90002 everyday for 3 days, that's why I came here to see If It's just me or more ppl are having this same problem. I play on PS4 and I'm sure this is a connection problem with FFXIV servers. My internet looks normal with everything else.

[Plastic_Fork]

Months and months later, still having issues. Square has not admitted to nor addressed anything. Got 90002 errors three times in 10 minutes just now. Started almost exactly at 5pm PST. Been on it all day with zero issues at all until right this moment, then a series of crash to start menu with 90002 error. Only happened inside a dungeon instance which is where I usually see 90002 errors occur. Been sitting outside the dungeon in town no issues. The rest of my internet and applications have have no issues whatsoever. Only FFXIV is having problems. Every time I get a 90002 crash, I see a giant spike in network latency for FFXIV specifically. Nothing else is affected.

C'mon Square. Enough already. You can't have this many people complaining across so many platforms and hardware configurations while you continue to play the fool, burying your head in the sand. Address this problem. This is on your end.

[KellyEwer]

Specifically, 90002. I am on Bryn server, Crystal Datacenter. I have great ping to the server, but periodically will get 90k'd and kicked to the main menu. The only two patterns I've observed is it happening more often (but not always) in instances or area transitions, and a bit more often at night, but I also have been doing a lot of instances lately so it's hard to tell if there's actually a causative link. Here is what I've tried, based on internet research and trying to make use of others' solutions:

Troubleshooting Steps I've performed:

• Restarted modem and computer
• Reset modem
• Ensured I have the most recent drivers and Windows updates.
• Used a route tracer to determine no substantial packet loss on any intermediate nodes (about 6% at server node) [ UPDATE: This is still happening with zero packet loss. ]
• Checked with other players to see if it was a widespread server issue; I asked a few dozen players and it doesn't seem to be epidemic
• Checked with my SO; we are on the same modem, wired connection, taking same route to the server, and only I am having issues
• Checked other online games and general internet use; no issues, including no interruption of YouTube or whatnot during these 90k issues
• I have uninstalled and reinstalled FF14 completely (including scouring the Windows registry)
• I have changed Ethernet cables
• I have swapped Ethernet ports with my SO to see if he suddenly d/cs and I don't, but it's still only me being affected by it
• I have purchased a new Ethernet card (improved performance overall, not a bad use of $15, still getting 90k'd though)
• Disabled Adobe's updater (someone said that program in the bg was causing it?)
• Added the recommended port forwarding (just today, will see if that helps) [ EDIT: Nope. ]

I cannot think of anything else I can try on my end. It's happening just seldomly enough that it's difficult to troubleshoot. I can go hours without any issues, or even most of a day, and suddenly right at an inconvenient moment, get booted out.

I am at an utter loss. I'm "happy" to see I'm not the only one having the issues right now as most of the threads I've found were from 3-5 years ago. I would welcome any further advice from other members.

Edit: I've seen continued 90ks despite zero packet loss being tracked and despite adding the port forwarding, which I didn't think was going to be the issue anyway since it's affecting me and not my spouse. I've submitted a ticket with S-E.

[Kuroryo]

Just adding another voice to the chorus. Same 90002 issue, I've tried everything listed. I get disconnected ever 30-60 min. No other issues in any other game.

[CelesChere]

Problem with 90002 disconnects are still there. Only solution for no disconnect is use of VPN with extra costs...

[GinkoAkat]

The same issue - 90001 + 90002 for my and my friend.

[Katsuu]

Same issues here. It's been going on since Shadowbringers release for me.

[GinkoAkat]

UPD: Works fine for last 2 days (6-7 August).

[DoomAngel]

So I started this thread months ago when I had literally HUNDREDS of 90002 Disconnects since Patch 5.2, and my wife had ZERO. We play on same computers, same network, etc.

Now with Patch 5.3, immediately it has reversed. I have no disconnects, and she is getting them all the time.

The only recourse is to pay for a VPN service to stop this from happening, since SQENIX will not fix this issue. They keep stating that it is not their issue, even though I and many others have provided multiple data points that proves the issue is with their server/software.

Recommendation: Just pay for a VPN service. I've spent 20+ hours of my own time troubleshooting and collecting data for SQENIX, and they still just ignore it. Like a flat-earther, no matter how much data you show them, they simply will not admit. It's not worth your time to argue with them, since they are idiots, and you'll get nowhere. Just get a VPN and dont waste your time.

[KellyEwer]

Specifically, 90002. I am on Bryn server, Crystal Datacenter. I have great ping to the server, but periodically will get 90k'd and kicked to the main menu. The only two patterns I've observed is it happening more often (but not always) in instances or area transitions, and a bit more often at night, but I also have been doing a lot of instances lately so it's hard to tell if there's actually a causative link. Here is what I've tried, based on internet research and trying to make use of others' solutions:

Troubleshooting Steps I've performed:

• Restarted modem and computer
• Reset modem
• Ensured I have the most recent drivers and Windows updates.
• Used a route tracer to determine no substantial packet loss on any intermediate nodes (about 6% at server node) [ UPDATE: This is still happening with zero packet loss. ]
• Checked with other players to see if it was a widespread server issue; I asked a few dozen players and it doesn't seem to be epidemic
• Checked with my SO; we are on the same modem, wired connection, taking same route to the server, and only I am having issues
• Checked other online games and general internet use; no issues, including no interruption of YouTube or whatnot during these 90k issues
• I have uninstalled and reinstalled FF14 completely (including scouring the Windows registry)
• I have changed Ethernet cables
• I have swapped Ethernet ports with my SO to see if he suddenly d/cs and I don't, but it's still only me being affected by it
• I have purchased a new Ethernet card (improved performance overall, not a bad use of $15, still getting 90k'd though)
• Disabled Adobe's updater (someone said that program in the bg was causing it?)
• Added the recommended port forwarding (just today, will see if that helps) [ EDIT: Nope. ]

I cannot think of anything else I can try on my end. It's happening just seldomly enough that it's difficult to troubleshoot. I can go hours without any issues, or even most of a day, and suddenly right at an inconvenient moment, get booted out.

I am at an utter loss. I'm "happy" to see I'm not the only one having the issues right now as most of the threads I've found were from 3-5 years ago. I would welcome any further advice from other members.

Edit: I've seen continued 90ks despite zero packet loss being tracked and despite adding the port forwarding, which I didn't think was going to be the issue anyway since it's affecting me and not my spouse. I've submitted a ticket with S-E.

I just thought I'd bump this with a little bit of an update. They did provide a couple other things I could try, such as changing my DNS to Google's. I also released and renewed my IP address, and for the last day or two, all was well enough... but have had another 90k2, this morning. My spouse, again on the same network as me, is not having any issues whatsoever. I've once again cleansed my computer of FF14's files completely, after backing up my config. I've reinstalled the game once again, trying the same thing and expecting hoping for a different result. I am completely at a loss as to why this is happening.

I eventually got the "contact your ISP" from the support team, so they've officially thrown their hands up in the air and given up. I do know that it cannot be a simple bandwidth issue, because this happened while my spouse's computer was off, so certainly not choking my connection. I can still state with confidence that I am not losing internet connectivity in general. It's completely localized to my FF14. We compared traceroutes and there's no discrepancy. I'd like to add to the previous steps one that I forgot; I did make sure the game was running in Administrator Mode to rule out any permissions issues. The biggest problem is that I can go hours without any problem, so any change I make and test can take hours to determine if I'm still having the issue. Not disconnecting for, say, 2 hours, doesn't prove the issue is fixed; one 90k2 certainly does prove it's still broken.

I do see a couple people are having success by using a VPN, but that just raises a couple more questions for me. If it is something that a VPN can resolve, that should imply that the issue is between the client and the server, yes? Shouldn't my spouse and I both be having these issues if that were the case?