Complete PC freeze while playing FF14

[Mihari]

Have you tried to disable DX11 in the launcer and play with the old "DX9" version of the game? I have similar experience with FFXIV at the moment and it is only playable with DX11 disabled for me. Since playing with DX9, I had no crashes anymore.

What I have read hear on the forum, reddit and on discord servers, a lot of users with "better" graphics above GTX10xx has problems with the DX11 version. Especially since the last patch, the problems got more.

[Gameesh]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Update and reinstall the drivers for your graphics card
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

1) It's not an overheat issue. My PC's system check (including temperatures) came out clean.
2) I had nothing running aside the game itself. I do not have any custom configurations for graphics driver-level... programs. I don't even know what those are to be honest.
3) I already have this turned off.
4) The only things that are plugged in while I play FF14 is a controller and mouse. I do have a headset but it wasn't plugged in at the time of the PC freezing.
5) I have done this already.
6) I have done this as well.

[Gameesh]

Have you tried to disable DX11 in the launcer and play with the old "DX9" version of the game? I have similar experience with FFXIV at the moment and it is only playable with DX11 disabled for me. Since playing with DX9, I had no crashes anymore.

What I have read hear on the forum, reddit and on discord servers, a lot of users with "better" graphics above GTX10xx has problems with the DX11 version. Especially since the last patch, the problems got more.

I didn't know that was even an option. I shall try that. Thanks for the tip

[Einmimiria]

Thank you for the reply Gameesh.

We apologize for the delay in our response. According to your System Report, your graphics drivers are a bit out of date. Have these been updated since you posted this?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Gameesh]

Thank you for the reply Gameesh.

We apologize for the delay in our response. According to your System Report, your graphics drivers are a bit out of date. Have these been updated since you posted this?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

No problem; it's a rough time for everyone.
I have searched in Windows for NVIDIA updates and there were none. I opened up my NVIDIA program and searched for updates and it too said my drivers were up-to-date.