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  1. #1
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

    1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
    2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
    3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    5) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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  2. #2
    Player
    Bryson's Avatar
    Join Date
    Oct 2013
    Posts
    188
    Character
    Ube Icecream
    World
    Gilgamesh
    Main Class
    Astrologian Lv 100
    Quote Originally Posted by Rhaervis View Post
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

    1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
    2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
    3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    5) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    Aloha Rhaervis, Mahalo for da response.

    There haven't been any changes prior the issue. As for these troubleshooting steps, I've tried them all but I haven't had any luck (even after a clean install of ffxiv).
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