"The devs don't care" is not legitimate criticism. That's a child throwing a temper tantrum because they aren't happy with the toy mommy and daddy gave them. "You don't love me, you don't care or you'd give me what I want instead of what you gave me."
The devs do care. Their vision for housing may not be your vision for housing so their solutions may not be to your liking but they do care.
Adding wards was a solution that worked decently if not well on most worlds up until mid Stormblood. Go back to the Housing Census thread and revisit the posts from 2018. You had a couple of NA and EU worlds, primarily Balmung, complaining about a lack of houses but most worlds had at least a small amount if not a large amount available on a regular basis.
Even when I did a full world census last fall before wards 19-21 were added, it was only NA that was facing a severe shortage. Some EU worlds and most JP worlds had houses available.
The ward system has failed primarily because the player base has exploded in size the last 15 months and exceeded SE's ability to keep up with increasing demand for housies. As simple as adding more wards may be compared to completely overhauling the housing system, it's still something that requires advance planning.
As for other changes to show they care beyond simply adding more wards? Here's a few samples:
3.1 - Private owners can add tenants as players had requested. Demolition was added so house owned by players who had stopped playing could be purchased by active players as players had requested.
3.4 - Apartments added to create more options for personal housing.
4.0 - Interior item limits doubled.
4.1 - an entire new housing district added. Relocation added in response to player request to make it easier to change where their house was located. Storage added to relieve the burden of excess furnishings taking up inventory space.
4.2 - purchase timer added to combat house flipping at player request (yes, players were the ones who suggested the timer as a solution)
4.5 - interactive furnishing limit was removed.
That's not a comprehensive list of all the housing related changes made over the past 7 years. There are other things they've done.
People who don't care don't put this much work into something. When you don't care about something, you ignore it.
If you believe that this is not the path housing should have taken in this game, that's fine. I think they would have been better off with a fully instanced system myself.
But the housing we have is their vision for what they want housing to be. Just because they won't abandon it outright and wave a magic wand to instantly give you the housing you envision doesn't mean they don't care.



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