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  1. #1
    Player
    Kailea_Nagisa's Avatar
    Join Date
    Apr 2011
    Posts
    967
    Character
    Kailea Nagisa
    World
    Ragnarok
    Main Class
    Gladiator Lv 90

    Still a big problem

    None of this simple tier one support is helping, and there is a problem with the launcher or game. Many people that have this error, me included, have tried many things to get the error to go away.
    We don't have Mactype installed
    We don't have mods installed
    We have fresh installs of the game, and some people even OS
    We have renamed the user folder for FFXIV or just out deleted it
    No overclocking of GPU and CPU (even though that should not matter)
    The only thing that seems to work, is launching the game through G-Force Experience.

    No clue why that works, but it does. I would love to just launch the game normally, please look into this further then "reboot your PC"
    (0)

  2. #2
    Player
    Packetdancer's Avatar
    Join Date
    Oct 2019
    Location
    Gridania
    Posts
    1,948
    Character
    Khit Amariyo
    World
    Leviathan
    Main Class
    Sage Lv 100
    Quote Originally Posted by Kailea_Nagisa View Post
    The only thing that seems to work, is launching the game through G-Force Experience.

    No clue why that works, but it does. I would love to just launch the game normally, please look into this further then "reboot your PC"
    If launching through GeForce Experience is working but launching from desktop/start menu/whatever isn't, there's a decent chance that you've got two graphics chips in your computer—the GeForce one, and an integrated one a'la Intel Iris. (This is true for many/most gaming laptops.) The integrated graphics system won't work with FFXIV. If you do have two available, Nvidia has their 'Optimus' service which tries to figure out should be used for which programs (to save power). However, launching from GeForce Experience will always force the program launched (and anything launched by that program) to use the GeForce discrete graphics.

    I do know folks who have had a problem where, for some reason, 5.2 doesn't detect as a program that should be using the GeForce graphics. As such, it tries to use the integrated graphics to save on battery life, but the game is not happy with that.

    If this is the case for you, going to the Nvidia Control Panel and going to 'Manage 3D Settings' should have a little dropdown at the top of the settings labeled 'Preferred graphics processor'. If it's set to "Auto-select", change it to "High performance NVIDIA processor". You can do this globally (for all programs) if you don't mind the battery life hit on a gaming laptop; if you want to force it just for FFXIV, you can do that in the Program Settings tab; pick the ffxiv_dx11.exe executable and set it to force using "High performance NVIDIA processor" rather than the default auto-select.
    (0)
    Quote Originally Posted by Packetdancer
    The healer main's struggle for pants is both real, and unending. Be strong, sister. #GiveUsMorePants2k20 #HealersNotRevealers #RandomOtherSleepDeprivedHashtagsHere
    I aim to make my posts engaging and entertaining, even when you might not agree with me. And failing that, I'll just be very, VERY wordy.

  3. #3
    Player
    Kailea_Nagisa's Avatar
    Join Date
    Apr 2011
    Posts
    967
    Character
    Kailea Nagisa
    World
    Ragnarok
    Main Class
    Gladiator Lv 90
    my on board video is disabled in the bios, I thought of that myself, but windows does not even see the onboard video. Good idea though, that might help some people out there.
    (0)

  4. #4
    Player
    Psychocandy's Avatar
    Join Date
    Jul 2017
    Posts
    2
    Character
    Shiina Mashiro
    World
    Chocobo
    Main Class
    Summoner Lv 80

    Problem still exist after 3.17 hotfix

    I tried reboot, reinstall the game, and I have never heard of mactype too. None of them works.
    The only way i can start the game is through geforce experience, but with geforce start, the game can not be accelerated by any network gaming accelerator to avoid lag.
    It is so annoying and many people suffering this, PLEASE FIX!
    (0)
    Last edited by Psychocandy; 03-17-2020 at 07:17 PM.