Measures to counter botting

[TnTaLuS]

So in essence the issue is so bad and the topic so neglected by SE that you can REASONABLY think that staff from SE is involved in illegal and fraudulent online activities.
I am not one to say SE should copy wow but there are certain things in customer support they are far ahead of SE.
SE needs more creative thinking in countering fraudulent activities.
They need a better designed customer support (especially in terms of payment issues I had very frustrating and negative experiences, to a degree that is just unacceptable in todays possibilities) and they need to show and communicate better that they actually care about this issue.
I don't know if it's maybe a cultural thing.. that in asia you are so conditioned to spammy commercials that they maybe don't care... or turn a blind eye to what seems like minor crimes to them?
But in all honesty they damage their company and their reputation way more than they think in the long run...
Especially the amount of chargebacks can turn into a real headache once your playerbase and amount of cheaters is big enough... 1 Chargeback can equal up to a full game purchase and more and the charge can increase going to 1 game and like 3 years worth of subscription..
But are they willing to improve these areas and where would I have a platform were I could bring in specific suggestions?
I am working in that area IRL and all the way I would usually contact a responsible department are not existing or behind a japanese language barrier.
I would ask for something like customerservice feedback representative and a community manager or open platform.
Anyone know such contacts?

[Rymm]

you can REASONABLY think that staff from SE is involved in illegal and fraudulent online activities.

Yep. And I've got a bridge to sell you.

[TnTaLuS]

Yep. And I've got a bridge to sell you.

At first I thought that sounded like some illuminati conspiracy theory and that even saying that would cause trouble but the more and more I take time to get in this stuff the more and more it confirms.. oh wait isn't that how the phenomenon of conspiracy theories works?