No one should be allowed to queue without a soul stone if applicable.

[Sheli54]

Not everybody knows how to get a soul stone - and that's okay. You're valid even if you don't have a soul stone. Please show more compassion towards those who do not have the means to acquire soul stones, OP. Not everybody has the same privilege as you.

In HW, you have to do your job quests to unlock your skills (I dunno if SE changed something about that since ShB tbh). Which means, get your soul stone to learn them. If you are lvl 60+ without soul stone and don't know what it is, yes, it's a problem. I don't get why talking about compassion. Like others said, there is a difference between a player lvl 30 who starts the game and don't know what it is, and one lvl60+.