Never Have I Felt My Time & Support So Disrespected In Over a Decade of Online Gaming

[Celef]

snip

Do not waist your time trying to explain why you could not log, most people nowadays do not understand that, sometimes, there is just no way you can reach the game...
- "Broken PC ? Just buy another one it's not THAT hard". Yes it is when you live on a budget
- "No connection at home ? just go someplace else" I know some places, even here in France, where you can't find, I think it's called "Internet café" in english ? (at least it's how google calls it)
- "Stuck in the hospital (for you or a loved one) for more than 45 days ? come on, you are not even trying man !"

The thing is shit do happens in life and are not always easy solved through magic. I get it's just a game and in game money (although ith C$ furnitures....) but you are all forgetting THE point in here : SE screwed the housing system and it's us, the players, who pay for the damages because they won't admit they f**** up and rework the it.

*flames in the background and epic music*
We should not be "fighting" against each others because "you knew the risk blablabla it was not THAT important to you cause you did not find a solution to log blablabla" we should fight TOGETHER against the dev team so they rework that broken system and allowe every player to enjoy housing through a real, instanced system !

And may the odds be ever in your favor ! Oops, wrong movie....

[Jojoya]

we should fight TOGETHER against the dev team so they rework that broken system and allowe every player to enjoy housing through a real, instanced system !

I'd say you need to take a break from the game to straighten out your head if you think "fighting" is the answer.

This is SE's house built on SE's design and with SE's resources, and we are guests in that house. As guests, we have been invited to offer constructive suggestions on what we feel might improve the game experience. SE may or may not implement those suggestions based on their vision and their resources. Many of us have taken that opportunity to offer suggestions but we don't take offense when SE doesn't implement them. We understand that SE ultimately makes the decisions around here and that we are free to leave if we decide we don't like those decisions.

If you're at the point you want to fight your hosts because you dislike their house that much, do the adult thing and leave. Go find some other house you like better and stay there.

[Celef]

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I thought the addition of the fire and epic music would make it clear I was exagereting may answer but I guess you missed the joke here (or it was not as obvious as I thought oO)

Taking your house exemple, the thing is, we are not guest, we are tenant who pay a rent for said house.
IRL, when your rented house has an issue, say a leak for instance, don't you ask your landlord to deal with it and fix it or do you just move to another place because you dont want to upset your landlord ? This is the same thing

[Andromea]

Well, I must agree with the OP. This system is not optimal nor it is client friendly. Yes, I do know how it works, and even if all the informations are not nicely put together.. well at some point you figure it out, on your expenses or not.

But do we really need to agree with every one thing SE puts in place ? I guess losing your furniture is an heritage that comes somehow from an old storage system that was launched a while ago.

I lost my lovely medium house once and all the items as well (my fault). Did I argue ? No. I read the rules and well… what's gone…

But still, knowing the rules I think I have the liberty not to agree with all of them (citizen initiative after all). Those rules shouldn't apply for the unique items, cash shop items… Those things should be tied to your character and not to the housing system.

[Jojoya]

I thought the addition of the fire and epic music would make it clear I was exagereting may answer but I guess you missed the joke here (or it was not as obvious as I thought oO)

Taking your house exemple, the thing is, we are not guest, we are tenant who pay a rent for said house.
IRL, when your rented house has an issue, say a leak for instance, don't you ask your landlord to deal with it and fix it or do you just move to another place because you dont want to upset your landlord ? This is the same thing

Sorry but forums are frequented by psychos who mean exactly what they say and use the "it was just a joke" excuse from other posters to mask their intent. It's only after a tragedy occurs that people go "oh, he wasn't joking after all, we should have taken it seriously".

If you want to communicate your actual thoughts and feelings, better to skip the hyperbole and dramatic flair. Stick to what you mean.

So what here is broken and not working as designed? Your leaky water pipe is definitely broken. The water pipe is not intended to leak. I don't see anything here that's not working as SE intended.

It's not analogous to the OP's situation, though. A better analogy would be one where the rental agreements states that the tenant is responsible for all items they add to the unit, not the landlord. The landlord agrees that if the tenant is evicted for some reason or vacates leaving their possessions behind, everything belonging to the tenant will be sent to a storage facility with the first month paid. It's up to the tenant to retrieve their items before the month ends and storage facility gets rid of the items.

It doesn't matter that one of those possessions is a poster with "I <3 LIVING IN COSTA DEL SOL" that the tenant bought from the landlord. It's still belongs to the tenant and their responsibility. It's not up to the landlord to replace the poster when the tenant doesn't claim it from storage in time.

Do you think it's unfair that the landlord is only willing to pay for a month's storage? By all means, leave feedback to that effect. Maybe the landlord will reconsider.

SE makes the information about what happens when a house is demolished available to the player in game long before the player is eligible to purchase. They warn players about the risk of loss for housing items purchased through mogstation before the purchase is made. With what we know of the way housing code is designed, I don't see that changing. If someone doesn't like the risk, they shouldn't buy the items.

We need to start accepting responsibility for the choices we make like the adults we are instead of acting like a child and blaming someone else when things don't turn out the way we want.

[Raqrie_Tohka]

As I read through this thread, I wasn't expecting to find the large amount of opposition to OP's points. While OP may have been emotionally affected (which is understandable), the sheer amount of dismissal and borderline insult (grow up, learn to read, be an adult) was staggering. In another situation, someone might mistake that as fanboy-ism in defence of SE.

So before I say anything else, I hope people here can reconsider their tone and stance. OP is also a player and paying customer of the game like you, and one customer's voice is no lesser than a thousand. It must be considered.
(I am also concerned, from regularly seeing large amounts of hostility on this forum, towards people who bring up issues on the game.)

What I think after reading about the situation:
1. There was no possibility of compensation or actions to address the issue; GMs lacked tools and policy to perform soothing measures, or indirect compensation such as extra game time/ "mogstation points" (if such a thing existed). Due to both lack of policy and software channels.

2. Even though the policy is clearly written and agreed to by the player when they utilize the service, the terms may be subject to scrutiny and maybe someday, legal debate. The social effect this will have on player's perception of the service should be considered, as customers while they can always be told to "leave" if they do not like the service, is possibly the most undesired outcome.
Thus the issue should be investigated seriously, and measures designed and implemented to prevent the situation being seen from this perspective again. Sometimes it's more than just practical cost calculations that have to be considered.

3. The flaws of the housing system indirectly led to this outcome. The blame is not solely on the player. The introduction of housing demolition feature was itself a result of the failure to address and eliminate problems of the housing system.

4. The notification and operations of the demolition system is perhaps inadequate. Perhaps more emails with clearer titles should be sent out before a demolition. Perhaps emails to friends of the player, or trustees the player may appoint, should be sent out before deletion of items recovered. Perhaps friends/trustees of the player should be allowed to recover items on their behalf.
Perhaps an option on the mogstation should exist for players to "sign in" and delay deletion. Perhaps they should just be mailed out if a corresponding option is selected and there is enough empty space in their mail for that. Perhaps the mail system should also be improved, along with the housing system.

At any rate, what I think would be best, and an adult way to approach the situation, is to discuss and investigate possible routes of improvement, to prevent regrettable situations with extreme customer impact like this, from happening again.

[DrWho2010]

At some point you have to stop with the hand holding and hold policies fast and people accountable. rules are there. you agree to all of them by playing the game. no ifs ands or buts.

[Stabby-Chan]

Sounds to me like a case of Raider-itis...
A raider comes in, clears the content and decides "I'll just unsubscribe for months and a time and hope my house remains" in which a several months ago it would have been true because the last time a natural disaster occurred, housing demolition was suspended and the people who truly suffered in-game were the active community who had to endure many players who were not part of natural disasters retaining their houses even though they were not logged-in for months at a time.

Own a house, get a friend who is active year round on an alt to be part of your personal house, or simply the alt can be an FC member to your FC house. In both cases, that person can refresh the house. Either that or subscribe to the game every other month to retain your house. That is the cost of owning a house with limited space in FF XIV. You know it, I know it...the community knows it.

There is no argument, nor is there an excuse
Specially in a world where most Apps send notification to email,
even an ATM machine sends receipts to email these days...

My own personal bias is that I play year round and have to deal with many who clear raid content and then vanish for 3 - 6 months, just to come back and only reestablish contact with me hoping that I craft them a set of gear for the latest tier for free. Many give me the "I have the right, privilege, and am entitled since I am a raider" and I feel that this thread runs along those lines.

If OP did not have all of those accomplishments from raids to make those memories? Would the house actually be worth it?
Maybe there should be a paid-option to reset the counter via MogStation?
That would be interesting to see.....

[Merryl]

Dont forget to mention that the storage is all separate as well ... dont go thinking you can safely use the housing storage to place items to be used in an apartment .. cause it doesnt work that way. oh yah i was mad when i discovered that neat little trick.

[Brynne]

get a friend who is active year round on an alt to be part of your personal house

Only the owner of a personal house can refresh the timer. Tenants entering the house does not do this.

Raiding is not the only reason why someone will fail to renew their subscription and save their house. Real life happens. The OP also stated that they were not a raider.