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  1. #1
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good morning and thank you for the reply.

    When the game crashes are there any programs running in the background? If so could you try disabling any background programs. Do you only experience this crash with one character?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
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  2. #2
    Player
    copycatzero's Avatar
    Join Date
    Oct 2019
    Posts
    4
    Character
    Kameril Veldarine
    World
    Ragnarok
    Main Class
    Dancer Lv 80
    Quote Originally Posted by Dynratygus View Post
    When the game crashes are there any programs running in the background? If so could you try disabling any background programs.
    I always have Chrome up in the background, and I often have Discord up as well. That's been the case since long before the crashing started. I could try closing them next time I know I'm going to be entering that part of the Steppes, but I can't test it now because I've already crashed this session and, as I mentioned, the crash is so inconsistent sometimes that I can't guarantee replicating it if it's just happened.

    [EDIT] When I brought up my computer just now, I went ahead and booted up FFXIV without opening either Chrome or Discord (and after going in to Task Manager and killing a few other background processes that Microsoft for some reason thought I needed even though I never use, like Skype), teleported to Azim Steppes, and charged straight into the desert. Crashed.

    [EDIT 2] Aaaaaaand now I'm crashing every time I try to log back in, as opposed to just once (or never) like before. Tried the "Restore System Settings" option, but that didn't work. Short of waiting for a GM to teleport my character to a different location, I may have to resort to the reinstall just to be able to play the game.

    [EDIT 3] I uninstalled the game, deleted the old My Documents folder, and reinstalled the game without anything running in the background (insofar as programs that Microsoft doesn't suddenly force me to be running in the background again). I was able to log in without the game crashing. I'll have to wait until a subsequent playsession to try entering the desert before I'll begin to know if that fixed the issue.

    [EDIT 4] I entered the desert during today's playsession, and I didn't crash, so it's seeming more likely that reinstalling the game fixed the issue. Still not sure what caused the issue in the first place, but... /shrug


    Quote Originally Posted by Dynratygus View Post
    Do you only experience this crash with one character?
    I only have the one character high enough to enter the Steppes.
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    Last edited by copycatzero; 10-14-2019 at 05:26 AM. Reason: Maybe fixed now?