PETITION: Regarding FINAL FANTASY XIV Steam Version (Mar. 8)

[worldofneil]

I contacted support yesterday expressing my disappointment over this (I have one non-Steam service account and one Steam service account, both under the same master account) as well as the chaos it's causing other players. They just wrote back and although the spelling errors suggest it was an actual response rather than copy+paste, they didn't really address any of my points and they seem determined to plow ahead with this:



However, if you didn't already contact support, I would suggest you do so with how it affects you. It's quite possible a futile effort, but it's certainly not going to change unless we demonstrate to them how it's causing problems and that's our only real way to contact them (it's very rare to get an official reply here and there's no evidence they even read our threads)

[GenBroadaxe]

However, if you didn't already contact support, I would suggest you do so with how it affects you. It's quite possible a futile effort, but it's certainly not going to change unless we demonstrate to them how it's causing problems and that's our only real way to contact them (it's very rare to get an official reply here and there's no evidence they even read our threads)

If this is an issue that you feel strongly about, post something in the official feedback form rather then contacting Support (preface, I work the customer facing side for a tech company who's parent company is Japanese). Main reason for this is that Support's job is to troubleshoot FFXIV/SE products which Steam is not. Unless tech support has specifically be told to log feedback regarding the Steam version change, your issue will likely be logged as a "third party issue" and closed out. Consolidating feedback through the official channels has a much greater chance of being acted on even if a formal statement isn't made there. Company policies can change, but they'll base the decision to do so on data (be it technical or customer feedback).

There's likely people within SE who didn't like the Steam changes anymore then some customer's did, but in order to advocate for change they need to be able to point to pull data to back their points up. Being able to pull that data from official channels will make any possible action that much faster then if it trickles in from other sources.

[worldofneil]

If this is an issue that you feel strongly about, post something in the official feedback form

Great, I will do! But... where is that?

Closest I could find is the "Website/Companion App Feedback & Suggestions" forum, but there is no evidence that anything posted in there is ever read by Square Enix. I don't claim to have read every thread, but I skipped around the 309 pages and didn't see a single message from Square Enix so for all we know it's the equivalent of their office wastebin.

At least if we contact support we get a reply so we know someone heard us, even if the response isn't necessarily what we want to hear, but surely that is then in their system? I refuse to believe they could be getting multiple reports with the same problems and no one is thinking "hey we're getting XXX number of people having this issue... maybe we should escalate it?"

Edit: Just heard back from support again and officially they're saying if you want to play on Steam and non-Steam you need to install the game twice (!).

They have also offered to pass on feedback, but I have also since replied asking what is the best way to actually give feedback. I will say that although they aren't giving me responses I want to hear (which I know isn't their fault), I am still impressed that they are replying in such a timely matter.