Character rolled back - 3 months worth of inventory lost

[rotf]

No, the OP is supposedly missing all his 71-80 gear and gil. He "claims" he got some 70 gear back that he had discarded, but I frankly don't believe him anymore. Mostly because I think he's lying since it was pointed out to him that SE can't do partial rollbacks. He has kept all his progression in ShB, which he would have lost if SE did a rollback (when they roll back, it's everything about the character reverted to the restore point, including levels, achievements, etc).

That simple fact means that he did not experience a roll back. The likely scenario is he was hacked again (or otherwise had his account compromised) and is either lying about the "returned" items or simply mis-remembered which ones he discarded.

That is not the case, while I dont remember the exact inventory, it is unmistakable. I have 5 main classes, and all of them were at savage omega final bis. So it isnt a matter of one or two items that "reappeared"
while leveling for shadowbringers I ended up converting all that to materia. Talking about dozens of end game, hard to get gear.
Then there is the misc items. Not one single trash drop item from shadowbringers, or food, or materia, or gear for 8+ classes I already lvled to 80 were there anymore. It was like opening the inventory tab and looking at the past.

segregating sections of the code that would be affected by a rollback should be simple in terms or programming, not to mention we also found additional similar cases reported
so I'm speaking from experience, but are just based on your own opinion, I wish there was a way for me to show you I have no reason to be lying here, but I can't think of any.
so i guess there is nothing I can do about it as opinion based people hardly ever change their minds, so thanks for your input and let us proceed with the thread

[Mavrias]

They rollback the whole character. It took literally 2 minutes of googling to get this information.

[rotf]

besides, everything that is done to an account is supposed to be logged
so if this thread were to get enough attention to get someone from support to take a second look at my case, they would see the rollback in itshistory.... everything I am saying here are things that anyone from the inside would easily be able to query and validate are real

if I were lying, the rollback wouldn't show up in the account's history, and that is it... case closed.
How does that help me? It certainly doesn't bring back all the time I spend here nor does it help with the emotional distress that is dealing with people judging you, calling you a liar, trying hard to find ways to blame the victim instead of focusing on the real issue and so on...
and you can see this account is tied to my main char, which is at 1200 days sub ( which you can see from lodestone). In all these years I had no interest at all in the forums
why all of a sudden would I find this sudden need come up with a lie and insist on it on a 10 pages thread?

if you are so confident on the quality of support given to that type of process, why don't you go ahead an open a rollback request yourself to validate the results?
At least that way you will be able to speak from experience.

[Mavrias]

besides, everything that is done to an account is supposed to be logged
so if this thread were to get enough attention to get someone from support to take a second look at my case, they would see the rollback in itshistory.... everything I am saying here are things that anyone from the inside would easily be able to query and validate are real

if I were lying, the rollback wouldn't show up in the account's history, and that is it... case closed.
How does that help me? It certainly doesn't bring back all the time I spend here nor does it help with the emotional distress that is dealing with people judging you, calling you a liar, trying hard to find ways to blame the victim instead of focusing on the real issue and so on...
and you can see this account is tied to my main char, which is at 1200 days sub ( which you can see from lodestone). In all these years I had no interest at all in the forums
why all of a sudden would I find this sudden need come up with a lie and insist on it on a 10 pages thread?

if you are so confident on the quality of support given to that type of process, why don't you go ahead an open a rollback request yourself to validate the results?
At least that way you will be able to speak from experience.

they only rollback accounts that are victims of hacking/rmt and thats after a pretty extensive investigation. my account isnt compromised so they wouldnt do it. also why would i wanna reverse any of my progress just to prove a point?

if you wanted this thread to get attention from support, probably wouldnt have posted it here for general discussion.

[RoyalBeef]

After 1200 days sub you suddenly feel like showing up on the Forums, telling a story that doesn't hold water. What reaction did you expect? General rule of thumb for MMOs: The people who pretend to be the biggest victim pretty often end up being exposed as the biggest scammers and hacks.

[MrKusakabe]

There's next to no communication between the people that perform the rollback and the people who speak with the player. So there's so little they can provide.

Which makes sense. If your account is compromized, chances are that they also know personal data to prove the right ownership. Imagine the scammer himself tries to cancel the progress the legitimate onwer initiated, this would be counter-productive and probably end in a loop as both sides contact the support for both the scam and to stop investigation.

[Kaedan]

That is not the case, while I dont remember the exact inventory, it is unmistakable. I have 5 main classes, and all of them were at savage omega final bis. So it isnt a matter of one or two items that "reappeared"
while leveling for shadowbringers I ended up converting all that to materia. Talking about dozens of end game, hard to get gear.
Then there is the misc items. Not one single trash drop item from shadowbringers, or food, or materia, or gear for 8+ classes I already lvled to 80 were there anymore. It was like opening the inventory tab and looking at the past.

segregating sections of the code that would be affected by a rollback should be simple in terms or programming, not to mention we also found additional similar cases reported
so I'm speaking from experience, but are just based on your own opinion, I wish there was a way for me to show you I have no reason to be lying here, but I can't think of any.
so i guess there is nothing I can do about it as opinion based people hardly ever change their minds, so thanks for your input and let us proceed with the thread

One small step you could take would be to provide screenshots of the gear that supposedly "reappeared". Still doesn't prove you converted it to materia in the first place, but it's a start.

The point, however, is that SE doesn't do partial rollbacks. It's not that they couldn't if they wanted to alter their system, but they simply don't do it and can't with their current system. So it could not have been SE that took your items and gil.

[rotf]

One small step you could take would be to provide screenshots of the gear that supposedly "reappeared". Still doesn't prove you converted it to materia in the first place, but it's a start.

The point, however, is that SE doesn't do partial rollbacks. It's not that they couldn't if they wanted to alter their system, but they simply don't do it and can't with their current system. So it could not have been SE that took your items and gil.

well, thanks for your input on what you think their procedure is. I can tell from experience that that is not the case.

[rotf]

In any case, this is taken from the URL you use to request the rollback, showing the rollback in fact does have partial effects only:

We are only able to recover the following game data.
Deleted Characters/Retainers
Items/Gil on Your Character (Including the Armoury Board)
Items in Your Armoire
Items/Gil on Your Retainer
Furniture and furnishings you've added to your private housing or the private chambers in your free company house, or apartments
* Please note that we are unable to recover other types of game data, such as quest progression and character levels.

[worldofneil]

Adding to the above, here's the rollback form URL that shows all of the above:

https://support.na.square-enix.com/c...82&la=1&daxx=4

(you need to sign in first).