Quote Originally Posted by Avidria View Post
Whether or not OP should've or did say something doesn't change the fact that if this whole thing is seriously how SE handles recovery of compromised accounts? That is abysmally bad service. Zero communication, on top of a rollback three months later? Again, apparently without any confirmation that the ticket was still even valid?

I mean OP messed up yeah, but SE messed up big.
OP messed up by not being careful with his account details then messed up by not following instructions, suffering the very consequences said instructions were to prevent.

If the OPs story is true, and the time period of three months sounds sketchy to say the least, then certainly this reflects very badly on SE. The customer service standard is dreadful and needs to be addressed. However let's not beat around the bush here, SE aren't responsible for the OP losing some selective gil and gear, OP alone is responsible for that.