Quote Originally Posted by Iscah View Post
They communicated that you were in the queue. They did not communicate that you had been taken out of it. From their view, the last instruction they gave you is still relevant.

You did not communicate to confirm the status of your request, and whether you could resume playing.

The time they took is too long, and I don't think anyone in the discussion is disputing that, but the failure to communicate is not entirely on them.
no, they did not communicate anything
when you use that url, you get no confirmation or record number at all
and even if it did, as we mentioned earlier, reports in reddit of people who tried to cancel the request at a later moment were told by support it was not possible
so you are left with "dont play the game, even it takes a year" .... as I said, broken process