Character rolled back - 3 months worth of inventory lost

[rotf]

It also states that it should be complete in 7 to 10 days. Or should we consider only half of the stuff that is written there? How am I supposed to know what information in there is enforced and what is optional?
This type of thing can not be open to interpreation , it has to be crystal clear.
As I said, are players expected to NOT play for an indeterminate amount of time, but keep on paying subscription, until an analyst finally looks into it? even if it takes months?
Let's be reasonable here, it wasn't a question of a few days over the time limit... it was several months

[Vidu]

It also states that it should be complete in 7 to 10 days. Or should we consider only half of the stuff that is written there? How am I supposed to know what information in there is enforced and what is optional?
This type of thing can not be open to interpreation , it has to be crystal clear.
As I said, are players expected to NOT play for an indeterminate amount of time, but keep on paying subscription, until an analyst finally looks into it? even if it takes months?
Let's be reasonable here, it wasn't a question of a few days over the time limit... it was several months

While this absolutly sucks, I'd still argue that the sensible thing would have been to contact them again after the 10 days had ellapsed with nothing happening to figure out why nothing has happend and how to gone on from here...

3 months is unreasonable, yes.
You contacting them again and asking "Hey guys, whats going on, I'd like to continue playing, get this fixed!" isnt unreasonable though... so... I'd say that thats what you were supposed to do about this? And if only to tell them that you've changed your mind about wanting a roll back and rather keep your character as is now...

Yes, sucks, shouldnt have happend. Also sucks that they cant do anything to fix this now. But I'd place at least a certain part of the blame on you for just going ahead without checking with them why nothing happend.

[Krojack]

At the very least they should give you 3 months of free game time.

[alimdia]

At the very least they should give you 3 months of free game time.

I know someone who was wrongfully banned, they knew the ban was wrong but couldn't lift it early, they just contacted him and apologized to him once the ban was over, but didn't refund the lost play time either.

My guess is that the people working at CS don't have any tools to grant accounts free play time, which goes in line with how little SE cares about customer support.