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  1. #1
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

    This error you are describing is usually a problem with the browser. Please use the following to resolve the issue:

    Open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
    - Under the "General" tab, please delete ALL browser history.
    - Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    - Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
    - Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    - Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
    - Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.


    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  2. #2
    Player
    RenoKreuz's Avatar
    Join Date
    Nov 2018
    Posts
    24
    Character
    Rune Lutz
    World
    Tonberry
    Main Class
    Summoner Lv 90
    Quote Originally Posted by Dynratygus View Post
    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

    This error you are describing is usually a problem with the browser. Please use the following to resolve the issue:

    Open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
    - Under the "General" tab, please delete ALL browser history.
    - Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    - Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
    - Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    - Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
    - Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.


    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    Hi sorry, I am only posting that the website also cannot be accessed when I disconnect from the game, hence my main issue is still that I cannot connect to the game server and disconnects from it randomly.

    I am still experiencing this issue albeit infrequently but sometimes at crucial times such as in the middle of an instance and it really spoils my experience gaming. Please help?

    Thanks
    (1)