Thanks SE...

[Jennestia]

Did you know to be a customer support rep for SE you are not even required to have ANY college exp at all?

Did you know, a CSR for any company is basically the same as you're following a script 99% of the time and knowing how to read doesn't take a college degree?

[TonyMontana]

Did you know, a CSR for any company is basically the same as you're following a script 99% of the time and knowing how to read doesn't take a college degree?

No I didnt know that. Good to know tho!

[Delsus]

Did you know, a CSR for any company is basically the same as you're following a script 99% of the time and knowing how to read doesn't take a college degree?

This is true, even if you have a problem with a PC you bought, the CSR from the store (if you phone them) hardly knows anything about PCs, when you tell them whats wrong they just read what you should do from a script, like "make sure the vents arent blocked" or "dont use a laptop on a bed".

Hell one time when I had a problem with my laptop because of heat the rep (this was in store) couldnt even spell heat sink right (lol heatsync), and he was supposed to be an "expert".

Just a lil addition to this.

[Ptolemy]

Did you actually set the payment method as crysta?

[Saturn_Swiftfoot]

Did you actually set the payment method as crysta?

Yes, I selected crysta since this is how I originally purchased the 10,000 Crysta balance in 2010. I already had a click n' buy account set up to credit my account with additional Crysta when it was necessary to top up, but since I already had a balance on hand that's where it should have been taken from and not a secondary charge to my credit card. The problem is that the system is convoluted. Crysta should have been abolished prior to the restart of billing and any balances of Crysta should have been converted into the cash equivalent. Unfortunately, SE is slow to catch on to how this would confuse people if they've already got a balance on their account.

[Ptolemy]

Yes, I selected crysta since this is how I originally purchased the 10,000 Crysta balance in 2010. I already had a click n' buy account set up to credit my account with additional Crysta when it was necessary to top up, but since I already had a balance on hand that's where it should have been taken from and not a secondary charge to my credit card. The problem is that the system is convoluted. Crysta should have been abolished prior to the restart of billing and any balances of Crysta should have been converted into the cash equivalent. Unfortunately, SE is slow to catch on to how this would confuse people if they've already got a balance on their account.

didn't answer the question, again, Did you set your Payment method, as in telling SE where to withdraw, as crysta? if you did not have it set as crysta, it would go to your click and buy because that would be the only thing set up with information as you said just said

[darkstarpoet1]

didn't answer the question, again, Did you set your Payment method, as in telling SE where to withdraw, as crysta? if you did not have it set as crysta, it would go to your click and buy because that would be the only thing set up with information as you said just said

reread the first sentence. the question was answered.

"Yes, I selected crysta since this is how I originally purchased the 10,000 Crysta balance in 2010."

[Ptolemy]

reread the first sentence. the question was answered.

"Yes, I selected crysta since this is how I originally purchased the 10,000 Crysta balance in 2010."

fun thing is, thats a different thing, you have to set up the the option to have it withdrawn from

Yes, that is what I'm saying, to answer your question. Three weeks ago when they originally announced that we could log in and reactivate our billing, I selected Crysta. SE CS agents even confirmed this after five calls to them.

All right, sorry for the pestering, hope you clear it up

[Saturn_Swiftfoot]

didn't answer the question, again, Did you set your Payment method, as in telling SE where to withdraw, as crysta? if you did not have it set as crysta, it would go to your click and buy because that would be the only thing set up with information as you said just said

Yes, that is what I'm saying, to answer your question. Three weeks ago when they originally announced that we could log in and reactivate our billing, I selected Crysta. SE CS agents even confirmed this after five calls to them.