Billing charging old value

[mbncd]

You're right, I was mistaken about the character fee and only calculating it in once instead of 6 times. As such, I should have been charged $47.94.

I was however charged over AU$64 in the end (after conversion to Euros and some extra that I haven't been able to identify yet, maybe C&B's conversion fee or something). That's about 51 Euros or US$66. The conversion between Euros and American dollars is not a matter of cents but Australian dollars to American is. No matter how I look at that, that's broken or a lie to get people to pay more than they agreed to.

SE says they're looking into it.

[Raikki]

You're right, I was mistaken about the character fee and only calculating it in once instead of 6 times. As such, I should have been charged $47.94.

I was however charged over AU$64 in the end (after conversion to Euros and some extra that I haven't been able to identify yet, maybe C&B's conversion fee or something). That's about 51 Euros or US$66. The conversion between Euros and American dollars is not a matter of cents but Australian dollars to American is. No matter how I look at that, that's broken or a lie to get people to pay more than they agreed to.

SE says they're looking into it.

You weren't lied to, you aren't paying more than you were told you would be. Australia pays in euros. That was always the case. I'm sorry for you that the entire game industry hates Australia, really I am. But when you argue silly points you do yourself a disservice. It DOES really suck that they bilk people outside NA/JP by charging them in euros and completely ignoring the exchange rate. You would have nearly universal support in complaining about that. Australia and Europe get screwed by the game industry every time, and I feel for you. Maybe you could ask for a refund claiming you didn't understand the currency exchange rate or something and it was more than you intended to pay for the game.

[mbncd]

You weren't lied to, you aren't paying more than you were told you would be. Australia pays in euros. That was always the case. I'm sorry for you that the entire game industry hates Australia, really I am. But when you argue silly points you do yourself a disservice. It DOES really suck that they bilk people outside NA/JP by charging them in euros and completely ignoring the exchange rate. You would have nearly universal support in complaining about that. Australia and Europe get screwed by the game industry every time, and I feel for you. Maybe you could ask for a refund claiming you didn't understand the currency exchange rate or something and it was more than you intended to pay for the game.

As the Lodestone post said dollars, that is what should have been charged. American dollars or Australian dollars, it comes out to about the same, but both are drastically different from Euros. Euros were never mentioned on the post giving us the prices. When this issue was brought to SE, they said that the amount to be charged would be changed with C&B when billing began. This did not happen. As such, I stand by what I said earlier: They either made a mistake or they lied. I'm perfectly happy to go with mistake and leave it at that if they do something about it, otherwise it was a lie; two lies actually (between the Lodestone post and the rep's word of the change that never happened).

[Raikki]

As the Lodestone post said dollars, that is what should have been charged. American dollars or Australian dollars, it comes out to about the same, but both are drastically different from Euros. Euros were never mentioned on the post giving us the prices. When this issue was brought to SE, they said that the amount to be charged would be changed with C&B when billing began. This did not happen. As such, I stand by what I said earlier: They either made a mistake or they lied. I'm perfectly happy to go with mistake and leave it at that if they do something about it, otherwise it was a lie; two lies actually (between the Lodestone post and the rep's word of the change that never happened).

It sounds like you were viewing the North American lodestone. Lodestone displays information based on your browser language setting. For example, if it is set to "en-us" (English - United States) it will display the relevant information for North America. If I change my language setting to "en-au" (English - Australia), this is what I get when I look at the "price discount" post you are mentioning:



There was no deception here. I'm not going to white knight them though, SE erred here in trusting language preference instead of offering a traditional manual region selection. Most likely the representative you spoke to was clueless about what was going on and assumed you had a different issue, which is also hardly excusable.

That issue aside I'm curious why it lists GBP as an option for Australians if it didn't let you convert to pounds for your payment. That would have saved you a lot of money since they more or less properly value the pound while woefully undervaluing the Euro.

[mbncd]

It sounds like you were viewing the North American lodestone. Lodestone displays information based on your browser language setting. For example, if it is set to "en-us" (English - United States) it will display the relevant information for North America. If I change my language setting to "en-au" (English - Australia), this is what I get when I look at the "price discount" post you are mentioning:



There was no deception here. I'm not going to white knight them though, SE erred here in trusting language preference instead of offering a traditional manual region selection. Most likely the representative you spoke to was clueless about what was going on and assumed you had a different issue, which is also hardly excusable.

That issue aside I'm curious why it lists GBP as an option for Australians if it didn't let you convert to pounds for your payment. That would have saved you a lot of money since they more or less properly value the pound while woefully undervaluing the Euro.

Yes, I probably was reading the NA lodestone, but I was charged roughly 66 NA dollars, which is not the $47ish the lodestone quotes ($4.99 per 30 days * 6 (total $29.94) + $3 per character per 30 days * 6). If that isn't a mistake or deception, I don't know what is.

[Raikki]

Yes, I probably was reading the NA lodestone, but I was charged roughly 66 NA dollars, which is not the $47ish the lodestone quotes ($4.99 per 30 days * 6 (total $29.94) + $3 per character per 30 days * 6). If that isn't a mistake or deception, I don't know what is.

Lodestone only shows $47.94 for the NA region. That's why I included the screenshot of what it shows when you view the page as an Australian user. Nobody outside North America was ever offered the option to pay 47.94 US Dollars. There are numerous versions of the lodestone page you keep referencing that are displayed depending upon region, and you looked at another region's page.

If it makes you feel any better, Japanese people can't get a 6 month discount and the best they can do is 2772円 (after tax) for 3 months which at current exchange rates works out to 71.90 USD for 6 months.

[mbncd]

Lodestone only shows $47.94 for the NA region. That's why I included the screenshot of what it shows when you view the page as an Australian user. Nobody outside North America was ever offered the option to pay 47.94 US Dollars. There are numerous versions of the lodestone page you keep referencing that are displayed depending upon region, and you looked at another region's page.

If it makes you feel any better, Japanese people can't get a 6 month discount and the best they can do is 2772円 (after tax) for 3 months which at current exchange rates works out to 71.90 USD for 6 months.

Logged in as an Australian user, this is the only info I recieve:



And you're right, it doesn't specify USD, it only specifies dollars, but there aren't a lot of dollars in the world so it would be either American dollars or Australian dollars, both of which come to about the same amount.