Lack of voice acting is really hurting the emotion of the story

[ForteNightshade]

Perhaps, but admitted I ended up far more invested into the SWTOR story then I ever was with FFXIV.
FFXIV may definitely be a better financial model, but it suffers in the story department for it. For the sake of SE making more money for themselves, they made the right call.

Which is perfectly fine but also entirely subjective. I found Shadowbringers captivating from start to finish. And the absence of full voice acting didn't ruin that. Suddenly adding a voice to our character—one which may not resonate with our own canon—has a much higher chance of hurting the story. It'd be one thing if XIV started with full voice acting but adding it now would likely be more jarring than anything else.