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  1. #351
    Player
    Tabmow's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lomsa
    Posts
    214
    Character
    Myamoto Musashi
    World
    Ravana
    Main Class
    Arcanist Lv 91
    I had to go back to my original invoice to find my code,using the links SE provided in their latest email sent me to a blank page.
    (0)

  2. #352
    Player
    Okan_Kuzey's Avatar
    Join Date
    Apr 2014
    Posts
    10
    Character
    Deli Stormrage
    World
    Ragnarok
    Main Class
    Paladin Lv 80

    No activation key yet

    Why in the world do i need to click "Unlock activation key" button if i already ordered game? why they cannot just send the via e-mail? I just figured that i need to click that button and now "Your key is being processed and it will be available here soon or when the product is released."
    God knows when i will get my key, i had early access and now my character stuck in new area so cannot even logon.
    Thanks for world class delivery!
    (2)

  3. #353
    Player
    SamSmoot's Avatar
    Join Date
    Jan 2019
    Posts
    1,452
    Character
    Fugu Barr
    World
    Exodus
    Main Class
    Ninja Lv 100
    I just got locked out this morning, It wants ANOTHER registraion code. (I thought that's what I entered to start my preorder's early access..)
    I found an "Order is Ready" email from 7/2, which says to get my reg code from the store. BUT, when I follow the convoluted path to the "Your Orders" section, it says I have no orders (!)
    I have an order number from my original confirmation email, but there's no way to look up the order with the actual number. I need to pick it our of a list that diesn't exist for me.
    Oh well, I guess I'll go back to WoW until they fix it, or better, do some house cleaning.

    Successfully ordering the product should automatically activate the product, not send us on some silly hunt for a code on on one website so we can manually transfer it to another site. Aren't their servers connected to one another?

    UPDATE: I found a 6/7 email (By searching for "Shadowbringers" that had a link that led directly a page with a good registration code. No need to go and find it on the store.. It failed when I tried to enter it on the launcher pop-up, but when I entered it on my game account page, it worked. Logged in again.
    (0)
    Last edited by SamSmoot; 07-06-2019 at 11:20 PM.

  4. #354
    Player
    mario710's Avatar
    Join Date
    Nov 2016
    Posts
    135
    Character
    Cameron Crockett
    World
    Famfrit
    Main Class
    Black Mage Lv 90
    I literally cannot play the game because I ordered Shadowbringers with an email that isn't attached to an SE store account. Oh my freaking god man ..this is frustrating ..
    (0)

  5. #355
    Player
    Israphel84's Avatar
    Join Date
    Jul 2017
    Posts
    12
    Character
    Israphel Al'rashid
    World
    Ultros
    Main Class
    Samurai Lv 74
    Well, my package hasn't arrived yet because of the horrible post system of Mexico and I can't play ShB content.
    So... I hope next time SE just sends the collectibles in the collectors edition and give an online code to play, as they're not delivering anymore physical copies of the game...
    (1)

  6. #356
    Player
    guardin's Avatar
    Join Date
    Nov 2012
    Posts
    334
    Character
    Shaiden Nightfall
    World
    Ultros
    Main Class
    Monk Lv 90
    Quote Originally Posted by CazzT View Post
    Thanks for the info, Bayohne. The only thing that's not clear to me is why FFXIV is the only MMO the requires the player to do the work instead of the system doing it automatically like literally every other MMO on the market, even other cross platform MMOs. But that's not something that we'll get an answer for.
    its a sub based mmo. you apply the code nothing new. even in wow gw2 and blade and soul. its easy! get a code and just apply it for early access. then you get a second code and apply it for full release
    (0)

  7. #357
    Player
    Nici's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    283
    Character
    Sarai Vanlaere
    World
    Cactuar
    Main Class
    Conjurer Lv 66
    Quote Originally Posted by Amarylis View Post
    What does the activation look like for physical CE ? Unboxed the CE package but I couldn't find anything that remotely look like an activation key. Seems my activation key is missing
    Mine was missing too, call SE customer support, don't email them...they will take days to get back to you, i called them up and got the issue resolved...easy peasy.
    (0)
    Quote Originally Posted by odie View Post
    I can't imagine anyone complaining more than the English forums.

  8. #358
    Player
    Aladire's Avatar
    Join Date
    Aug 2013
    Location
    IL
    Posts
    259
    Character
    Cron Job
    World
    Malboro
    Main Class
    White Mage Lv 80
    Quote Originally Posted by Okan_Kuzey View Post
    Why in the world do i need to click "Unlock activation key" button if i already ordered game? why they cannot just send the via e-mail? I just figured that i need to click that button and now "Your key is being processed and it will be available here soon or when the product is released."
    God knows when i will get my key, i had early access and now my character stuck in new area so cannot even logon.
    Thanks for world class delivery!
    The reason is, this is from reading the purchase message before accepting, that you have the right to return the product up till X days after purchase or unlocking the activation code. Once you generate that code, they have no easy way to automatically tell if you used it not. So, it is just a way to give the buyer time to return/refund the item.
    (0)

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