No full version SH-B code received (only early access code received)

[Moontide]

I only received a XXXXXX-###-XXXXXX-### type code on my physical box which registers the game to square-enix-games.com but not to the store. I received no further instruction on how to activate the game. As far as that's considered, some people could argue that I've been sold a defective product.

Is there something wrong with the box or am I supposed to activate the game somehow with that code?

[Xenn88]

I only received a XXXXXX-###-XXXXXX-### type code on my physical box which registers the game to square-enix-games.com but not to the store. I received no further instruction on how to activate the game. As far as that's considered, some people could argue that I've been sold a defective product.

Is there something wrong with the box or am I supposed to activate the game somehow with that code?

isnt that the normal format of a game key? did you try entering it in mog station?
you can find a link to mog station on the lodestone under help & support.

[Moontide]

isnt that the normal format of a game key? did you try entering it in mog station?
you can find a link to mog station on the lodestone under help & support.

It's not the same format. Mog station takes XXXX-XXXX-XXXX-XXXX-XXXX 20-digit code. Mine resembles the preorder early access code as far as I know, but it's the wrong format to enter into Mog Station. Worked got square-enix-games.com fine, but I have no idea what good that even does for me right now.

(And for the record, the physical box itself doesn't even mention registering to Mog Station anywhere. I know better myself, but that's ought to confuse some people for sure.)

[Einmimiria]

Hello everyone.

The full registration codes for the expansion should be arriving soon if you purchased them from the Square Enix Online Store. If you have the Early Access code registered, you will have access to the game until Friday, July 5th.

This thread will be moved to General Discussion.

[Diggerdoo]

Hello everyone.

The full registration codes for the expansion should be arriving soon if you purchased them from the Square Enix Online Store. If you have the Early Access code registered, you will have access to the game until Friday, July 5th.

This thread will be moved to General Discussion.

What is soon? I purchased 2 copies (one for myself and my wife) and we got early access but still no expansion key. What do you mean we have access til friday?

[ICane]

What is soon? I purchased 2 copies (one for myself and my wife) and we got early access but still no expansion key. What do you mean we have access til friday?

The early access codes we are using are valid until friday.

[Amarylis]

I only received a XXXXXX-###-XXXXXX-### type code on my physical box which registers the game to square-enix-games.com but not to the store. I received no further instruction on how to activate the game. As far as that's considered, some people could argue that I've been sold a defective product.

Is there something wrong with the box or am I supposed to activate the game somehow with that code?

Got the same issue, filed a ticket on thursday, now hoping for an answer on monday.

Seem some (i don't now how many) people who bought physical CE didn' get their code in the game case and are now locked out ShB.

But it would be nice if we could at least get an answer on that issue.