From Square Store, When does our Preorder actually get charged for Shadowbringers...?

[AngelCheese77]

Both myself and my husband got the pre-order on the same day. Both 39.99$

Neither of us received an e-mail.

Mine got charged 6/6 as it's on my bank statement. Nothing on my husband's yet.

O.o

[TMW001]

I got an email with a reminder about what they do if it dosen't go through and that the charge was going to go down 6/6 but neither my friend and brother got any email.

[BiffWellington]

Mine got charged today. Last day of my tiny secured credit card's billing cycle, so I'm glad I didn't use it much more than usual this past month.

Not that it would've been that big a deal; SE would've just tried again next week.

[Noshpan]

I only got emails that they are going to attempt to charge, but I got a notification text from the bank about it going through. But still no email saying that it did go through.

[ADarklore]

After not having them charge the order on the 6th like they said, ended up going into the SE Store and MANUALLY selecting 'Debit Now' and they processed it right away.

[AngelCheese77]

After not having them charge the order on the 6th like they said, ended up going into the SE Store and MANUALLY selecting 'Debit Now' and they processed it right away.

Where do you see that? Both mine as my husband say we can Cancel our orders, but nothing about charging now.

[Brightmore]

Where do you see that? Both mine as my husband say we can Cancel our orders, but nothing about charging now.

go to Square Enix Store, my orders - manage order - debit now.

Just did it now! ^^

[Kazrah]

After not having them charge the order on the 6th like they said, ended up going into the SE Store and MANUALLY selecting 'Debit Now' and they processed it right away.

I tried that, and it gave an error. Now the option is no longer there.

Also REALLY not helping that every single time I log into the Square Enix Store to check, I get a "suspicious activity" email and that I have to change my password. I've had to change my password three times in the span of 48 hours now, so my inbox is now dumped with all of these password-related emails while there hasn't been a peep about the support ticket I sent in because of having the same problem I did back when I tried preordering Stormblood from them.

I swear, it's like the online store is skeptical about the fact that I want to buy things from it. It's at the point where I now have a note nailed to my wall above my computer that says "for ff14 expansions: USE AMAZON!!".

[Aikaal]

So, they still haven't charged for my Shadowbringer copy I've pre-ordered at march. I am confident there should be no problem at all regarding my payment method and unfortunately, because it wasn't required, I did not preordered from using a Square Enix Store account.

So right now my problem is like this. I have a order number. I received this nice email saying they would try to charge on june 6th, 12th, 14th or 17th. Is it exceeds, they'll cancel my preorder copy. I can't find any way to link my order number to my account, I don't know if it's because my payment infos are incorrect or not. Square Enix Store is being very difficult to me. I've tried to reach Square Enix customer service, bluntly, they can't do anything order than tell me to send an email to Square Enix Store because they don't deal with that. They said I would get an answer quickly and it's been 3-4 days already.

My biggest concern is this :



If I do decide to just pre-order another copy or if I wait June 17th and the payment goes on June 20th let's say after I bought a second copy. I will not be able to get a refund because I've already used the pre-order bonuses and this is quite stressful to me. I'm currently in the limbo and there is nothing I can do but wait and hope SE will take the money at one point. Maybe they'll end up answering my email but SE Store do not have a live chat / phone contact service which is quite frankly very stupid.

[Kathryn]

So, they still haven't charged for my Shadowbringer copy I've pre-ordered at march. I am confident there should be no problem at all regarding my payment method and unfortunately, because it wasn't required, I did not preordered from using a Square Enix Store account.

So right now my problem is like this. I have a order number. I received this nice email saying they would try to charge on june 6th, 12th, 14th or 17th. Is it exceeds, they'll cancel my preorder copy. I can't find any way to link my order number to my account, I don't know if it's because my payment infos are incorrect or not. Square Enix Store is being very difficult to me. I've tried to reach Square Enix customer service, bluntly, they can't do anything order than tell me to send an email to Square Enix Store because they don't deal with that. They said I would get an answer quickly and it's been 3-4 days already.

My biggest concern is this :



If I do decide to just pre-order another copy or if I wait June 17th and the payment goes on June 20th let's say after I bought a second copy. I will not be able to get a refund because I've already used the pre-order bonuses and this is quite stressful to me. I'm currently in the limbo and there is nothing I can do but wait and hope SE will take the money at one point. Maybe they'll end up answering my email but SE Store do not have a live chat / phone contact service which is quite frankly very stupid.

I sent them an email this morning as I pre ordered 2 Collectors copies back in Feb and they still havent charged my account either and its now the 11/06/19 even though they said they would charge my account yesterday in the email I got, I do NOT want this order to be fucked up as I've heard many awful things about the Square Enix store, I knew I should have stuck with pre ordering from Green man Gaming like I have every other expansion. x.x