Questions regarding Stormblood Pre-orders or Collector's Edition

[hollowjf]

oh yeah, forgot to mention , I'm from Canada, Montreal

[Kotemon]

I'm just going through the process of getting my money back, no one should be paying for a product that they aren't going to deliver on, also on my previous support tickets to them zero updates on those.

I've been trying to do that via their help ticket and unfortunately that's all via email. It took a week before I got an auto message about the heavy load due to the Stormbloods release. From my view they are taking their sweet time to run out that 14 day return policy.

I've been waiting since the day the package came in and the last thing was to send a picture to verify the package was unopened. Since then all I've gotten was a request to rate the customer service. I cant tell if that means it was closed or sent back in line. Not one thing related to what the next step is to return the game for a refund, let alone a return label for me to print out. I wish I could just call them up or live chat with a real person to get it done. Their whole Customer support setup is a borderline scam in my opinion. If its that heavy on their end then they need to at least expand the return window from when we get the mailing info from them. But they don't even communicate in any timely manner if at all.

[Darcon]

Finally got an update of them saying check my postal service as they attempted delievery, basicly it took them two weeks to reply to a issue they already knew i had only to tell me something i knew a week before they did and told the postal service return to sender. Then they had the gall to ask me how my service was, gee i wonder how it was.

I put in another ticket telling them I put it return to sender and I honestly don't care what crap they try to pull, its past the due date for returns, well to bad becuase its way past the due date for shipping isn't it (pretty dam sure it was put on a do not deliever until this time), you have to use the proper label, and return to sender is acceptible as a return since it will be sent right back to where it came from.

Basicly no matter what i'm pretty dam adamanite about getting every penny back and will fight for it becuase i'm sure i will have to.

[zeetaze]

Ok so I just started playing this game with ARR, and recently hit lvl 50, which is cap. So I decided to get an expansion. The Shadowbringers Preorder PC Download includes both Heavensward and Stormblood, so I thought it was a good deal.

When I bought it however, I only got an activation code for the Pre-Order gifts and nothing for HW and SB. I reached out to support but haven't heard back. Any idea what's wrong?

[HyoMinPark]

Ok so I just started playing this game with ARR, and recently hit lvl 50, which is cap. So I decided to get an expansion. The Shadowbringers Preorder PC Download includes both Heavensward and Stormblood, so I thought it was a good deal.

When I bought it however, I only got an activation code for the Pre-Order gifts and nothing for HW and SB. I reached out to support but haven't heard back. Any idea what's wrong?

Preordering the Shadowbringers bundle with HW+SB mean that you won’t get access to all three until Shadowbringers releases. So near July.


[obligatory comment about a necro here]

[rencyth]

It's not letting me prepurchase because it's not accepting my zip code.

[Dustytome]

It's not letting me prepurchase because it's not accepting my zip code.

You'll need to contact the store support regarding that.

Also this is a stormblood thread.

[Lexbraig]

I got FF14 and Shadowbringer on steam, but the cd key isn't working on the redemption page.

[linay]

I got FF14 and Shadowbringer on steam, but the cd key isn't working on the redemption page.

The one on Mog Station? You only use the preorder code for now to get the earring and minion. You use the other code on launch date or early access if you qualify for that.

[Lexbraig]

The one on Mog Station? You only use the preorder code for now to get the earring and minion. You use the other code on launch date or early access if you qualify for that.

This is where I've been trying to redeem the codes https://redeem.finalfantasyxiv.com/na/redeem I've tried both codes, but neither works.