Not sure what to do now.

[Iscah]

I know it\\'s my fault for not remembering my information but it would've killed them to give me some bread crumbs.

While it's unfortunate in your case, overall it's probably a good sign of data security if they won't give you "breadcrumbs" to regain access to your forgotten account.

If you can get breadcrumbs, so can the hypothetical hacker trying to trick customer support into giving them your account data.

[Ardeth]

I was on the phone with both of them multiple times. They cannot solve the issue.

[Ardeth]

While it's unfortunate in your case, overall it's probably a good sign of data security if they won't give you "breadcrumbs" to regain access to your forgotten account.

If you can get breadcrumbs, so can the hypothetical hacker trying to trick customer support into giving them your account data.

The thing is it's my account. I understand the security issue involved. I'll give them all the information they want to prove it's me. All I need is the account name. Then I can call Sony and they can send me a password reset to whatever email it is. I have 3 accounts on my ps4 and not one of them works. Trust me this is driving my nuts. I don't even remember making 3 accounts but I did apperently. I remember I made one account to download Japanese demos and etc. It just annoys me because you know they know that information. It has to be stored somewhere.

[Ardeth]

Seriously if they give me the psn name I can call Sony and get the account back. Buy Stormblood for the ps4 AGAIN. And finally be done. Hell I'm still willing to give SE money at this point even though I'm frustrated by this issue. If it where any other game I would've just stopped giving them my money based on their piss pore customer service.

[Nedkel]

Maybe try to gain access to your old account.
Or just fk it all, and buy a PC you will be far better of with it, just dont play the game on steam download the game on its own. :P
You could easily get controller working on PC the same way it is on PS4.
Its a expensive option but worth it, think about those 90+ fps you could get on max settings. You could sell PSN account and ps4 to someone interested in ffxiv.

[Derio]

Do you at least have access to the email associated with the account? Could possibly still recover it

[Ardeth]

Maybe try to gain access to your old account.
Or just fk it all, and buy a PC you will be far better of with it, just dont play the game on steam download the game on its own. :P
You could easily get controller working on PC the same way it is on PS4.
Its a expensive option but worth it, think about those 90+ fps you could get on max settings. You could sell PSN account and ps4 to someone interested in ffxiv.

I have a pc. The purpose of the ps4 version was so that if I wasn't at home I could still play with my friends. I just don't want to buy a laptop not because I'm cheap it's just I'm only gonna use the ps4 route when I have to. So if I bought a laptop it would just sit and collect dust.

[Ardeth]

Do you at least have access to the email associated with the account? Could possibly still recover it

That's the thing I probably do but I don't know what it is. And they(SE) wont give you that information. I've tried every email I have with Sony and I have recovered 3 accounts. But when I load up FFXIV on my ps4 it says to login with the correct psn account.

[FelixDaCat]

When I first tried to play FF14 on my PS4, I had mucked up my log in info when I was linking my SE account to my PSN account. This meant the log in ID was perminatley locked to the wrong thing and I was not able to do anything. After running around in circles with customer support and the FAQ, I discovered that when you are trying to submit a ticket, there is a client that allows you to have a live chat window with a CS rep. What I found out is that this is 100% a SE issue and they can edit/remote/attach accounts, without the need of involving Sony.

It is annoying as hell that linking a PSN ID to a SE, can so easily turn into a utter cluster-fudge.

[Nedkel]

That's the thing I probably do but I don't know what it is. And they(SE) wont give you that information. I've tried every email I have with Sony and I have recovered 3 accounts. But when I load up FFXIV on my ps4 it says to login with the correct psn account.

You probably have to make the certain PSN account your "main account" you could find it somewhere in the ps4 settings. And then try to log in after you change it.
Is sounds weird but it may matters which account is main on the console.