I think I accidentally NPC'd my Paragon's Helm......

[MeowyWowie]

Here? As in the General Forums? Seriously?

Just forums in general, but not necessarily general discussion lol.

Hopefully one of the forum reps can help me out, at least they do their jobs. Even if it's a possible future patch to recover from a situation like this, like speaking to the NPC again or something to retrieve the item.

I wouldn't be so upset if the item wasn't irreplaceable like a Mog weapon or something.

[Bahn]

I've heard the customer support for this game is pretty crappy. Another person from my server (PrincessGaga I think) was having problems with being stuck at Ifrit (or crashing at Ifrit?) and he/she too was being bounced between live support and automated GM responses.

They seriously need to beef up the customer service quality. I've yet to see a GM appear for any sort of call made by people I've talked to. Just automated responses left and right.

By the way - how did you get to live chat support?

[HiirNoivl]

I'd be surprised if they did anything about it. IF they did they'd have to recover everyone's acci-NPC'ed items.

[MeowyWowie]

Lodestone > Support Center > Contact

[MeowyWowie]

I'd be surprised if they did anything about it. IF they did they'd have to recover everyone's acci-NPC'ed items.

Well, the representative I spoke to in live chat told me they can do an item restore if I asked a GM. But that's clearly not the case.

For items that can not be replaced by normal means (eg: repeating a quest or killing an NM again) I think item restore is fair in circumstances such as this. Hell, they can have the 1 gil back if they really want it lol ><

[Coldfire]

There should at least be a confirmation for items you have worn (that's how it's done in some other games). Or an option to mark them as "Don't show in sale" in the context menu. I don't even want to remember what expensive stuff I accidently NPCed

[Kailea_Nagisa]

Sorry for your lose, but you made the mistake, there is no need to harass the GMs about it, phone support is not for this kind of issue nether, they told you to talk to a GM, because it is an in game issue, they honestly should have not promised they would do a item restore. As on the GM side, they do it for one, and they will have to do it for every person that sells something by mistake. I do agree though that a confirmation or a buy back would be nice.

[MeowyWowie]

Sorry for your lose, but you made the mistake, there is no need to harass the GMs about it, phone support is not for this kind of issue nether, they told you to talk to a GM, because it is an in game issue, they honestly should have not promised they would do a item restore. As on the GM side, they do it for one, and they will have to do it for every person that sells something by mistake. I do agree though that a confirmation or a buy back would be nice.

If it was any other type of item I would agree with you. In FFXI you are able to restore lost items, but only once. SE owns both games, their customer service should be the same.

I've dropped expensive items in XI by mistake before (Unsho @20m for example) and, while I was upset, I didn't call a GM to have it restored. I could always do the fight again to get another one or just buy another one. But in this case, I can never get the Paragon's Crown back since it's a one time reward. And it'll likely be BiS for a while, even after the cap is raised.

If they can't do an item restore, then I would suggest a tweak to the achievement system to allow players to re-obtain lost achievement rewards.

Yea, it was my mistake and I know that. But the only chance I will ever have of getting it back is to be persistent about it. Would you not do the same if it happened to you?

[Zahak]

This makes me think of a post I had somewhere. Where we could do past events by using our "echo" ability in case someone missed a holiday event or live event. I think it's a good unharmful idea

[Coldfire]

This makes me think of a post I had somewhere. Where we could do past events by using our "echo" ability in case someone missed a holiday event or live event. I think it's a good unharmful idea

Or cutscenes :P