We need a community rep that interacts with the community

[SmokeyTheSequel]

Why? So people can dissect everything they say and cause nothing but PR issues because people are snowflakes and everyone just loves to stand out and try to make people look smaller than them? I think they give us plenty of info. You wanna know what's it's like to have a team completely unresponsive and completely out of touch with the community? Go play wow.. it's a disaster over there right now because of it.

[Gurney]

What we need is for [GM] Dave to return

[JunseiKei]

I hear a lot of non-jp feedback is ignored and reps are just as annoyed as players, but they can’t express this due to the rather strict guidelines on representing SE as a company.

Where'd you hear that?

EDIT:

Aren't those questions intentionally hand-picked by them? Every Q&A thread I've seen had interesting questions that were ignored for the more superficial ones.

Not ones where players are given a mic and it seems interviews are not looked at beforehand, but given a guideline of what not to ask. Forum questions are hand-picked and I think part of which gets picked are based on the amounts of likes it generates. Otherwise, we've seen them use a bag to draw random questions written on cards from players.

~snip~

Trying to consolidate threads is not the same as silencing. Silencing would be outright removing or locking threads, not moving them to appropriate sections. I also doubt there is anything that they reps could say that wouldn't be met with... aggression... with at least some players, especially with discontentment still rather fresh. You can't curtail frustration when the player wants to hear their perspective is correct and they'll do something about it - they simply can't make that guarantee. At best, all they could say is, 'We'll talk with the dev team.' Then players get mad when they hear nothing more.

[Kallera]

Where'd you hear that?

EDIT:



Not ones where players are given a mic and it seems interviews are not looked at beforehand, but given a guideline of what not to ask. Forum questions are hand-picked and I think part of which gets picked are based on the amounts of likes it generates. Otherwise, we've seen them use a bag to draw random questions written on cards from players.



Trying to consolidate threads is not the same as silencing. Silencing would be outright removing or locking threads, not moving them to appropriate sections. I also doubt there is anything that they reps could say that wouldn't be met with... aggression... with at least some players, especially with discontentment still rather fresh. You can't curtail frustration when the player wants to hear their perspective is correct and they'll do something about it - they simply can't make that guarantee. At best, all they could say is, 'We'll talk with the dev team.' Then players get mad when they hear nothing more.

They have been removing threads. Counted at least 2 myself related to BLU, without even a word.

[Kurando]

They have been removing threads. Counted at least 2 myself related to BLU, without even a word.

And how many of these BLU threads get heated past being a respectable discussion or threads that end up going off topic. It's not just a BLU thing that threads occasionally disappear but there is usually a reason for it, and whatever is lost in that thread could of just been placed in a current thread to begin with. Players regularly duplicate things not reading the forum rules regardless of whether something is gaining a lot of attention or not.

[Kallera]

And how many of these BLU threads get heated past being a respectable discussion or threads that end up going off topic. It's not just a BLU thing that threads occasionally disappear but there is usually a reason for it, and whatever is lost in that thread could of just been placed in a current thread to begin with. Players regularly duplicate things not reading the forum rules regardless of whether something is gaining a lot of attention or not.

That's the thing, good reason or no, we don't get any explanation at ALL! It is the lack of communication that is the problem here.

[Kurando]

That's the thing, we don't get any reason at ALL! It is the lack of communication that is the problem here.

Aa per the below, if someone else reports a post then SE can delete it or/and close the thread with no reason given. That's what we agree to when using the forums, so really all we can do is speculate that posts and threads in question break the rules and action was taken accordingly. We have no right in this case to demand any form of communication from them.

"If you happen to find a post that may be violating the FINAL FANTASY XIV User Agreement and/or the FINAL FANTASY XIV Forum Guidelines, you may report the post by using the "Report Post" feature placed at the bottom of each post. Square Enix will take proper action based on the reported details, but please understand that details of the investigation and action taken cannot be disclosed."

[Iscah]

The lack of explanation is kind of tricky. If a thread is deleted, it's no longer there for them to post an explanation as to why it's been deleted...

[Rinion]

One thing I'd like to point out quickly as I've seen it mentioned a few times (sorry if this has already been answered, I've not read the whole thread).
Blue Mage is classified as a caster (DPS) with the same role actions as SMN/BLM/RDM. So it makes sense to move the BLU threads (and whatever they may contain) over to the DPS Role section of the forums. I understand that some people classify BLU as content instead of a job, and that's fine, but to SE it is a DPS, therefore it makes sense that that's where the threads have been going.

[Kaitoo]

That's the thing, good reason or no, we don't get any explanation at ALL! It is the lack of communication that is the problem here.

No problem i communicate with you
Stop posting another blue salt thread and use the search function
i hope this was helpful