We need a community rep that interacts with the community

[JunseiKei]

I hear a lot of non-jp feedback is ignored and reps are just as annoyed as players, but they can’t express this due to the rather strict guidelines on representing SE as a company.

Where'd you hear that?

EDIT:

Aren't those questions intentionally hand-picked by them? Every Q&A thread I've seen had interesting questions that were ignored for the more superficial ones.

Not ones where players are given a mic and it seems interviews are not looked at beforehand, but given a guideline of what not to ask. Forum questions are hand-picked and I think part of which gets picked are based on the amounts of likes it generates. Otherwise, we've seen them use a bag to draw random questions written on cards from players.

~snip~

Trying to consolidate threads is not the same as silencing. Silencing would be outright removing or locking threads, not moving them to appropriate sections. I also doubt there is anything that they reps could say that wouldn't be met with... aggression... with at least some players, especially with discontentment still rather fresh. You can't curtail frustration when the player wants to hear their perspective is correct and they'll do something about it - they simply can't make that guarantee. At best, all they could say is, 'We'll talk with the dev team.' Then players get mad when they hear nothing more.