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  1. 01-21-2019 03:54 AM #1
    chionn
    Player
    chionn's Avatar
    Join Date
    Apr 2015
    Location
    Ul'Dah
    Posts
    15
    Character
    Akari Chioneka
    World
    Zodiark
    Main Class
    Warrior Lv 90
    On the fanfest site it says "Orders will be dispatched in early January, to ensure that all customers will receive them in time for the event.". Today is the 20th of January. Im from germany and i will leave early for fanfest ( on 31st to be precise ). I havent gotten any mail about the items being shipped out, or shipping being delayed or sth else that might have happened. Its the same with the people in my fc ( international, uk, finland and some other countries ), some received an aprox delivery date allready while some others like me have not gotten any kind of notification. Some kind of clarification from SE would be great since many people will leave early for fanfest just to see Paris aswell ( atleast that goes for my fc and me ). The thing that bugs me is that some of my friends got estimated shipping dates and some havent. Have we been forgotten because of a hickup in the system?
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  2. 01-21-2019 11:15 PM #2
    Lakukisu
    Community Rep Lakukisu's Avatar
    Join Date
    Oct 2016
    Posts
    95
    Quote Originally Posted by ShinKagato View Post
    .
    Quote Originally Posted by chionn View Post
    .
    Hi ShinKagato and chionn,

    Thank you for pre-purchasing merchandise for the Fan Festival in Paris.

    Please rest assured that your order is being taken care of and will be delivered in time before the Festival!
    We will make an announcement when all orders have been processed and dispatched.

    Best regards, and see you in Paris!
    Lakukisu
    (1)
    Daniela "lakukisu" Wnuk - EU Community Team
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