First, let me preface this by saying I understand the severity of the situation in Japan and understand video games are not their primary focus at this time. With that out of the way, hopefully we can talk about the game without people flaming each other about being insensitive.
In Yoshida's last letter, he mentions that a page detailing companies will be up on the Lodestone "shortly." That was five days ago. My question then: How long is shortly? How long SHOULD 'shortly' be? What is the maximum amount of time that can pass before something no longer arrives in a shortly manner?
Last month, everyone was upset when quests took longer than expected to be implemented. This was due to the Letter from the Producer that said quests were coming to Eorzea "sometime after the beginning of February." In a later letter he mentioned that this update was delayed, providing clarification after the fact. Meanwhile, we were all scratching our heads wondering what exactly "after the beginning of February" meant. Was it the first patch? Second patch? It ended up coming in March, which although technically is "sometime after the beginning of February" wasn't exactly what most of us had in mind. Again, he clarified this later, which he might do with the Company page on Lodestone, but I can't help feel like his wording leaves something to be desired.
I understand that they're managing the game in four different languages, which can make translation difficult. However, if they really want to work on regaining trust they should use more concrete language and avoid nebulous phrases like "shortly," which leave us waiting, and waiting and waiting. If it was going to take a week, they should have said a week. If it was only supposed to be a couple days, an update would be nice.
I tried posting this on ZAM but it was locked. Hopefully we can have a rational discussion here, about the game, on forums about the game.