Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We did have this issue before and have since implemented some resolutions. I know you've already tried reinstalling the games, but can you try it one more time. Completely uninstall both, then reinstall XIV. You may have tried it before we had a potential fix in place. Did Playstation support have you try anything else? Or did they simply send you to us?

We'll see what we can do on our end but the issue is with the installation on your PS4, which isn't an ecosystem we have any control over. Please keep us updated on that reinstallation.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!