Back at the time of Heavensward, this appeared in an interview:
More recently - Stormblood era - there was another interview commenting about how the development team has received positive feedback regarding the story quality in sidequests. I want to say that I do agree the writing quality in sidequests is high. If I find myself doing a sidequest chain I didn't think I was going to do, I'm often surprised at how good the writing is.So you thought about completely removing the experience reward from sidequests?
Y: Even though sidequests are based around story, if you want to progress through the game quickly you can click your way through them without reading anything. Because our questing system is not all that elaborate, the tasks themselves are limited to a small number of variations like "Kill X of that monster" or "bring this thing to that person". Of course we are working on including more varied tasks, and we are also working on main the story itself interesting. Still, we had to ask whether a system that allows you to earn experience just by clicking things was really needed at this point from a game design perspective.
So you had that conversation in the development team?
Y: In the team as well, there were people asking "can't we just remove them already?", but we were worried that if we only allowed players to level through group activities like dungeons and hunting open-world mobs, then we wouldn't be able to provide for those people who want to experience all aspects of the game on their own. There were arguments in favor of both sides, but in the end we felt having experience rewards from the main quest wasn't hurting the game in any way, so we decided to add side quests as originally planned.
How have players reacted to this?
Y: I was expecting a few more comments like "We're sick of them" or "There are too many errands", but I think we were able to make the story interesting enough to cover for the monotony of the activity itself. In the end, expect for one particular set of quests, we didn't receive that many complaints. I think this is thanks to our writing team's efforts.
That said, I quoted this old interview for a reason. From a writing standpoint, they're good. From a gameplay standpoint, sidequests still kinda suck: They're bland and repetitive.
So to any developers that might read this: Please do not keep drowning us in massive amounts of sidequests. I would be quite content if 5.0 halved the number of sidequests. Please do keep up the storytelling efforts, but also please focus more of the gameplay design efforts on other, more interesting content.
I hope I'm not alone in feeling this way. I realize many in the lore forums may enjoy that very lore expositioned in these quests but I ask - how do you feel about the gameplay behind them?