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  1. #1
    Moderator Einmimiria's Avatar
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    Thank you for the update OdoriTsuki.

    You mentioned you conducted a packet loss test. What were the results of that?

    If it is happening on multiple devices (you mentioned your roommate has the same issue), it may be something to do with your connection and how you are routed to the server. I don't think you mentioned it in your last post but did you contact your ISP?

    Just in case, you might want to try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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  2. #2
    Player
    OdoriTsuki's Avatar
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    Sep 2018
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    Character
    Odori Tsuki
    World
    Ultros
    Main Class
    Astrologian Lv 70
    Quote Originally Posted by Einmimiria View Post
    Thank you for the update OdoriTsuki.

    You mentioned you conducted a packet loss test. What were the results of that?

    If it is happening on multiple devices (you mentioned your roommate has the same issue), it may be something to do with your connection and how you are routed to the server. I don't think you mentioned it in your last post but did you contact your ISP?

    Just in case, you might want to try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    Yes, I contacted my ISP and they basically said it was on my end. However, I think I have resolved the issue by going into the Windows Firewall Advanced settings and editing in the incoming and outgoing rules for each instance of FFXIV. The firewall had been disabled completely, but editing the properties of each rule under the advanced tab to the following changes seems to have fixed it:
    -Checking Domain so that Domain, Private, and Public are checked
    -Changing the edge Traversal dropdown menu option to allow edge traversal (Previously defaulted at block).
    So far I have been connected to the game for three hours with no disconnects, I will post again tomorrow seeing if the issue is completely resolved. If not, I will attempt the option you have provided as well.

    EDIT: Problem is still reoccuring again, every 2 hours after connecting to any of XIV's game servers I get Error 9002. I have also done your suggested advice and disabled startup programs and restarted my computer after.
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    Last edited by OdoriTsuki; 09-28-2018 at 04:51 PM.

  3. #3
    Moderator Einmimiria's Avatar
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    Thank you for the update OdoriTsuki. I'm sorry that the troubleshooting hasn't been helping.

    It sounds like you are hitting some sort of congestion along your route (some place between you and the server). Unfortunately, all of our suggestions (which you have already attempted) involves adjusting settings with your home network and it's possible that your issue lies beyond that.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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