PSA/ALERT: Houses are getting demolished when they shouldn't. SE needs to see this!

[nranola]

So we need to PSA and spread about the mails problem, not houses supposedly vanishing. If this is the heart of the problem.

The problem that people are having are not exclusive to not receiving the email. There have been reports of players being inside their houses within the 45 day period and getting their houses demolished unexpectedly, and also reports of players getting the in-game demolition warning earlier than scheduled despite being inside their houses within the 45 day period.

Where been plenty voices here? All I seen is "me too" and "that happend to a friend" but no follow ups or post from these supposedly affected people. Even on Reddit it been pretty silent for 3 days.

You misunderstood what I said. The point that I'm trying to make is that the creation of this thread is helpful for investigating if the bug is real or not, and that I don't think this thread is helping spread misinformation because there are many people posting to remind everyone that the bug is not yet confirmed 100% to be real.

[Alleo]

MSN, Hotmail, Livemail, Yahoo and Aol is notorious they block email like this or anything really coming from a company. It been a problem for years. Gmail all day long and you're safe. It not SE fault they get blocked or junk mail'd. It the user responsiblity to whitelist and allow email from SE.

I have never had a problem with Gmail and I've got both notification about FC houses and personal across my alts.

I dont use any of these, my mail on the SE account is active and I get every single other mail from them. Yet I also did not get the demolishing timer one. There is nothing in the junk ordner and I have not done any restrictions on getting mails.

[Eidi]

Would be great to migrate to gmail if i had not 80% of my game/forums-related stuff on Outlook/Yahoo since 2001, i feel extremely lazy by thinking about it, that's a lot of services :X

But yeah, clearly for people using non "trusted" email services, check junk mails, and force whitelist FFXIV-HOUSING@square-enix.com , normal SE mails don't have any problem, but the IP of the housing mail system is recognized as a threat :'x

(Be noticed that the housing system have his own IP and have nothing to do with all the others SE mail you can receive, you can't really compare based on that)

And just to be clear : https://hetrixtools.com/blacklist-ch...quare-enix.net is fully check as clean, gmail use this kind of up-to-date database.

But some other "classic" blacklist checker services just timeout on this domain (and IP, if i enter the IP) , i guess it is considered as threat when the check fails, in that case the mail server just kill the mail randomly , if not, sometime put things in the junk sections, it's just... so random.

[Luna-M]

Ok, you want an actual issue? One of the issues happening happened to ME.

Not the issue of timers being wrong, but definately the one of emails not being sent out. My old house (I have recently reacquired one) was demolished without a single email being sent. I have done as Bayohne said and checked the email linked to my service account and everything is correct on my side. As a result, I no longer trust the demolition system in the slightest, and I am constantly fearful of losing my house to another error on SEs part, like the one we are currently discussing.

What I'm trying to say is that SOMETHING is going wrong on SEs side, and that the response of "Our investigation showed that nothing is wrong" is also flat out wrong, and you shouldn't assume that its just an orchestrated campaign.



I can vouch for emails not being sent to a Gmail account. I also checked the spam folder and there was nothing there.

I can vouch they indeed are being sent to a Gmail account.

The point that I'm trying to make is that the creation of this thread is helpful for investigating if the bug is real or not, and that I don't think this thread is helping spread misinformation because there are many people posting to remind everyone that the bug is not yet confirmed 100% to be real.

I think OP had good intentions to spread awarness if true but bug seem be nothing more than a troll at this point, like I said before. There been no follow up, nothing that indicate any house been demo'd by error.

[Lambdafish]

I can vouch they indeed are being sent to a Gmail account.

Then the only conclusion for my problem is that it isn't a Gmail issue, it is an issue on SEs end. Either that or Google are letting some through, and not others, which seems odd.

[Eidi]

The problem that people are having are not exclusive to not receiving the email. There have been reports of players being inside their houses within the 45 day period and getting their houses demolished unexpectedly, and also reports of players getting the in-game demolition warning earlier than scheduled despite being inside their houses within the 45 day period.

The thing i don't get... Why are these people hiding or dissapearing when people ask precisions ? Why they don't post clear evidences ? you can prove that a house have been demolished, even without logs or anything.

I mean if my house suddenly dissapear like that under the 45days, don't worry that i screen the f*ck out of everything that can prove that the house dissapeared , in an anormal way , lodestone and all the sites that gathers data from the lodestone with a delay (there is an entire day delay with demolition, where your plot emplacement stay on your profile (and even sometime, in the game client the thing did not update instantly), exept if you buy a house just behind who make the lodestone update quicker), you can also screen the NPC who give you back things when the demolition occurs like "yeah, house demolished, take back your sh*t", which seems a little detail but can confirm that indeed a demolition really occured with your character. And then do a report ingame, and capture your exchange if there is one, or tentative if you don't have any response.

You can't tell me that no one even though of that's, it's an MMO, people screens and post evidences when problems like that occurs.

The problem on this case : There is...Nothing. People don't do checks, people don't ASK checks, they just spread the info. I think that's why a part of the community is frustrated.

I know that it is a good thing to bring "light" on the housing problems, to make the dev check them and tries to correct them. but like that... not sure, it feels forced.

[Cylla]

I can vouch for emails not being sent to a Gmail account. I also checked the spam folder and there was nothing there.

Use gmail here as well, but I do get all my emails from SE even for demo. Did you check the junk folder maybe?

[Lambdafish]

Use gmail here as well, but I do get all my emails from SE even for demo. Did you check the junk folder maybe?

I have checked every folder, both when the issue occurred and today. I checked the email linked to my account, both when the issue occurred and today. I can guarantee that the issue isn't an error on my part.

[nranola]

The problem on this case : There is...Nothing. People don't do checks, people don't ASK checks, they just spread the info. I think that's why a part of the community is frustrated.

I want to believe that some people are silently sending in their bug reports/support tickets and waiting for SE to get back to them. The other possible explanations... people don't want anything to do with SE after their houses got demolished, people not caring to report or not knowing to report after saving their house from the early demolition timer, or maybe just there not being any actual cases at all. It's frustrating not knowing which one it is.

You make a good point about people not asking for checks. I think we can do a better job of informing people of not just the bug but also of what to do should they be one of the affected, as clearly as we can.

Luxyn, can we edit the first post of the thread (and maybe the reddit thread) with the following?
1) Bayohne's response.
2) Drive the point across that the people affected NEED TO submit a bug report, otherwise SE can't investigate.
3) Remind people that if they are going to tell their friends/discords/linkshells about the bug issue, it's VERY important to mention #2.

[Powe]

I don't think SE really gives a care about the players if they keep getting there subs. Have 2 family accounts and a week ago tried to login to play and said someone suspicious tried to login but was same pc they always used to play with. And still waiting for them to send thing to email to reset the password. 2 weeks later still nothing. That is how much SE cares about players. So far we turned in 10 tickets on it and nothing.

Is the email it being sent to, is it yours? Someone could had hacked your account and changed the email