PSA/ALERT: Houses are getting demolished when they shouldn't. SE needs to see this!

[ExKage]

Just found out that i also lost my house i had a medium plot in the goblet on Phoenix hope it will be recovered.

When did you last enter your house?

[ErysNight]

Dear Bayohne,

Thank you for responding. For the inevitable complaints and comments in poor taste that you'll receive in response to your post on here and Reddit, I wanted to say thank you on behalf of us reasonable players. Please don't get discouraged by this community. Some of us appreciate the work you do.

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For everyone ready to take pitchforks to SE headquarters, read the response again. SE can't do anything or look at anything if there are no reports submitted. How can they possibly check to see if someone lost their home, but was in it recently, if they don't have a name? At this point in time, the alleged people that had their houses dissapear before the 45 days or their timers not show, have actually NOT posted proof. I saw reddit posts of an alleged convo with SE support but then no follow-up. Ask yourself, have you been personally affected or are you just listening to hearsay?

SE is directly engaging you right here, right now. Bayohne is one of our community reps that can get something done! You have his attention, don't waste it!

If you have proof, SUBMIT IT so that this very important bug can get fixed if it does exist. None of us want to randomly lose our houses. We need to come together at this time, and show the devs that there is in fact a problem so they can fix it. This thread really needs to focus on providing proof instead of people looking for any chance to sheep out and complain.

Turning this thread into a complaint thread is going to get us ignored. For once in your lives be a constructive community that gets stuff done. If none of the victims are willing to put proof forward, just remember this is not SE ignoring the NA community. It's us crying wolf and doing nothing.

Please for the sake of getting something important fixed, be constructive and let's solve this together.

[Riardon]

Just found out that i also lost my house i had a medium plot in the goblet on Phoenix hope it will be recovered.

This "Me too" post doesn't offer anything except from more water in the rumour mill.
Fill in the bug report and submit it to SE.
Also take screenshots of everything concerning this bug from in game logs and screenshots to mails and support conversations.

[Anghri]

Dear Bayohne,

For everyone ready to take pitchforks to SE headquarters, read the response again. SE can't do anything or look at anything if there is no reports submitted. How can they possibly check to see if someone lost their home, but was in it recently, if they don't have a name? At this point in time, the alleged people that had their houses dissapear before the 45 days or their timers not show have actually NOT posted proof. I saw reddit posts of an alleged convo with SE support but then no follow-up. Ask yourself, have you been personally affected or are you just listening to hearsay?

SE is directly engaging you right here, right now. Bayohne is one of our community reps that can get something done! You have his attention, don't waste it!

If you have proof, SUBMIT IT so that this very important bug can get fixed if it does exist. None of us want to randomly lose our houses. We need to come together at this time, and show the devs that there is in fact a problem so they can fix it. This thread really needs to focus on providing proof instead of people looking for any chance to sheep out and complain.

While I agree that proof would be the best thing to do here, the challenge is that there is no logging available to players about : house enter/exit, house changes, placement dates, etc. So not really sure how to have proof beyond having screenshots dated with you standing in your house that is no longer there within 45 days? I for one am not in the habit of doing that. To the point of raising bug reports, there was a bug report that I raised a few days ago that has recently moved to "Working as intended". I am worried about forum ban for stating too much, but I have no more information than I had when I submitted a ticket/bug report and have not received any direct contact aside from a canned "please submit a bug" reply.
The reason for posting in this thread is not really for sympathy or for others to believe me really. The challenge I am having is that any other service I pay for I am able to dispute if I do not feel that I have received the level of service I pay for. While I said above it would be great to have some sort of proof, the service provider does not enable it's users to have this type of information. As such, I would simply like a response to the issue. I believe that is the main thing a lot of people are asking for. The thread has moved more towards "change the 45 day timer rule", but the original intent was saying that some players (such as myself) believe there is an issue with the game as our houses were removed in error and would just like the matter to be researched and addressed.

Update:
Bug Report was moved to Accepted Bugs, meaning SE is reviewing.

[ErysNight]

While I agree that proof would be the best thing to do here, the challenge is that there is no logging available to players about : house enter/exit, house changes, placement dates, etc. So not really sure how to have proof beyond having screenshots dated with you standing in your house that is no longer there within 45 days? I for one am not in the habit of doing that. To the point of raising bug reports, there was a bug report that I raised a few days ago that has recently moved to "Working as intended". I am worried about forum ban for stating too much, but I have no more information than I had when I submitted a ticket/bug report and have not received any direct contact aside from a canned "please submit a bug" reply.
The reason for posting in this thread is not really for sympathy or for others to believe me really. The challenge I am having is that any other service I pay for I am able to dispute if I do not feel that I have received the level of service I pay for. While I said above it would be great to have some sort of proof, the service provider does not enable it's users to have this type of information. As such, I would simply like a response to the issue. I believe that is the main thing a lot of people are asking for. The thread has moved more towards "change the 45 day timer rule", but the original intent was saying that some players (such as myself) believe there is an issue with the game as our houses were removed in error and would just like the matter to be researched and addressed.

Hello, I think your concerns are incredibly viable and while I wish you luck for your bug report that is of a differrent topic, I'll clarify my point about proof. SE has the ability to see way more of our in-game activity than we think. Everything we do is tracked in logs. "You enter a Sanctuary" is a note that pops up and I am certain there is basic gaming information being logged about each character. It's how they identify trends that help them develop going forward.

If this has happened to you, I am pleading with you to put in a very specific ticket that states "I lost my house before the 45 day demolition timer, I was physically in my house within this timeframe." The "proof" will be in the tickets exisiting, which will allow the NA team the specific ability to investigate an account instead of some blanket statement.

Trust me, I get that it's not easy to track these things, but every single thing helps. If this has happened to you personally, even if you want to keep it quiet, please put in a ticket with a very clear title and as much descriptive information as you can.

If this is a real bug, it is a severe one and we really need to do what we can to flush it out early.

[Jijifli]

I want to make a bonus note here.

The more information on when you last went into your house, the better. If you know you were just in it last night, at say roughly 8 pm, tell them that. That way, for the logs Erys mentions, they know where to look. Try to make Sqaure's job finding it as easy as possible so they can fix it, should there actually be an issue with houses vanishing.

[DelSolstice]

While I agree that proof would be the best thing to do here, the challenge is that there is no logging available to players about : house enter/exit, house changes, placement dates, etc. So not really sure how to have proof beyond having screenshots dated with you standing in your house that is no longer there within 45 days? I for one am not in the habit of doing that. To the point of raising bug reports, there was a bug report that I raised a few days ago that has recently moved to "Working as intended". I am worried about forum ban for stating too much, but I have no more information than I had when I submitted a ticket/bug report and have not received any direct contact aside from a canned "please submit a bug" reply.
The reason for posting in this thread is not really for sympathy or for others to believe me really. The challenge I am having is that any other service I pay for I am able to dispute if I do not feel that I have received the level of service I pay for. While I said above it would be great to have some sort of proof, the service provider does not enable it's users to have this type of information. As such, I would simply like a response to the issue. I believe that is the main thing a lot of people are asking for. The thread has moved more towards "change the 45 day timer rule", but the original intent was saying that some players (such as myself) believe there is an issue with the game as our houses were removed in error and would just like the matter to be researched and addressed.

Buy or craft an indoor message book. Fill in an entry once a day. Screenshot yourself doing so. It's a hassle, but could be used as proof.


I would hope if someone can produce all that then y'all might stop being skeptical. There's far too many people claiming they'd entered within the last week or last 24 hours for it to be "people losing track of time". That really only leaves the Mass Trolling option as far as it not being made up.. I would hope anyone reading this who has a house and is the least bit concerned will do the same.

[MomomiMomi]

I would hope if someone can produce all that then y'all might stop being skeptical. There's far too many people claiming they'd entered within the last week or last 24 hours for it to be "people losing track of time". That really only leaves the Mass Trolling option as far as it not being made up.. I would hope anyone reading this who has a house and is the least bit concerned will do the same.

I've only seen two that claimed they were in it less than a week ago, and I don't consider either one credible. They could even be the same person.

[MakotoShimizu]

So from what I've understood from all this, this issue has not been officially acknowledged/confirmed yet. As of this moment, none of those who were (allegedly) directly affected have posted any concrete evidence.

However, if you own a house and are afraid that something like that might happen to you, then you could always take a screenshot of your character inside of your house with your Timers window (default CTRL+U) open. If you do that every time before logging out, you'll have somewhat concrete evidence to back up your claim.

I really hope this issue isn't real, though.

[Raven2014]

Not sure if anyone else remember, but a few years ago there were someone went on this forum alleged they were ignored/mistreated by the GMs. The thread went on for a while until a community rep came out and called out that person that the story was fabricated, and provided a log of what actually happened. In all of my years here, I saw that happened once. The point here is that anyone posting about a claim on their account on this forum, the staffs can trace and vet the content for authenticity. In a way, if the situation is genuine, the victims do not need evidences, things like time stamp is only bonus to help expedited the process, it's not a requirement. The reason GMs don't accept them because anything outside of the game can be tampered, they only need you to tell them where to find the proof in game so they can find it quickly themselves, they will never ask you to provide said proof.

I saw the original thread on reddit that raise two problems, serious problem if it is indeed true:

1 - The house is gone even though they were INSIDE of it just as recent as the day before.
2 - The GM told them to just suck it up because there is nothing they can do.

However, it is these very 2 problems that have not seen any concrete evidence as to actually happened. In fact, as these thread going, each time a person come forward with the "me too" comment, the story becomes more vague, not clearer. As everyone know Housing is a rare resource, and often emotional. Hang around the Housing sub-forum and posts about "someone just lost their house and feel devastated" is not a rare kind of post. The reasons varies from forgetting the timer, not getting email, thought they were in there before ...etc... Again, most people care deeply when they lost the house. This bug however, have a strange pattern, so far most of the victims who came forward for one reason or another, did not post on the official forums:

- Was banned from the forum.
- Was too emotional devastated to log on and make a report.
- Don't care enough about housing to make a report.
...etc...

Adding the fact that half of the claim are the "this happened to someone I know, who doesn't post on the forum" type. I find this a really strange coincidence. Again, when people lost their house even to legitimate reason, they go at length on "how they don't deserve to lose it". Even in this thread, the few people who claim it happened to themselves seem to be very nonchalant about it (just a one liner), with the exception of Anghri, who's the only one who bothered to fill out a bug report. But even then, there is a slight problem and that is for him, it's also been a while since he last entered the house. Again, thread about losing the house because people think they still have time, or because they thought they was in the house not long ago are pretty common. Personally unless it's an event, I'm only confident about miscellaneous activities tracking for a maximum of two weeks, beyond that and my mind starts getting confused on "when was the last time I did it?".

I'm not accusing of anyone lying of course, but call it skeptical if you want, or even playing the devil advocate but I have few reasons to believe the stories as being claimed. Esepcially right now, the higher emotion seems to come from the people who are afraid of this may happen to them, then those who actually claimed it happened. Adding the fact the topic got hijacked/deluded into people opinion about the length of the reclaimation, and no doubts some also try to piggy back their issue into this unverified bug. Again, my interest in this topic is specifically on the 2 original claims:

1 - The house is gone even though they were INSIDE of it just as recent as the day before.
2 - The GM told them to just suck it up because there is nothing they can do.

Until I see an actual verification of this, I will reserve the right to be skeptical. And to everyone else who genuinely want to find out the truth about this, I suggest you to stay on topic and talk about this issue and this issue only, so that when a community rep come in here they will only see and address that one specific (and most important) issue. Don't try to ride on it to promote your own opinion/agenda.