Not sure why anyone would think someone would be faking or trolling about losing a home. In this Reddit thread SE_Kahuna is asking for people to post on the official forums AND can even DM them any proof/ticket numbers etc etc. https://www.reddit.com/r/ffxiv/comme...ason/?sort=new So please. If this has happened to you. Do that as well to see if your case can get forwarded to the right people.