PSA/ALERT: Houses are getting demolished when they shouldn't. SE needs to see this!

[InkstainedGwyn]

Is it a case of people being in their houses, or just going to the house? I've seen threads on reddit where people complained they lost their houses, but really all they were doing was teleporting to the estate, not going inside.

If there's actually an issue of people legitimately losing housing they were in and there was no demo timer on, it needs to be fixed. If its people not understanding how demo works, and having old email addresses tied to their accounts, thats not SE's fault.

1) People who were previously inside their house the day before are finding it demo'd.
2) People are finding that the "demo is imminent" timer isn't always going away when they step inside.
3) As for "old email addresses", I have the same email and I check it every day, and when I let a previous house demo I only got one email, the "three-day" warning, one day before it occurred. Nothing went to spam, nothing was in trash. That's not my fault, that's a fault on the auto-message system.

[ExKage]

Is it a case of people being in their houses, or just going to the house? I've seen threads on reddit where people complained they lost their houses, but really all they were doing was teleporting to the estate, not going inside.

If there's actually an issue of people legitimately losing housing they were in and there was no demo timer on, it needs to be fixed. If its people not understanding how demo works, and having old email addresses tied to their accounts, thats not SE's fault.

Well, not everyone.

friend of mine lost their house literally the day after we were both standing inside it, discussing how it could be decorated.

this isn't a case of "oh make sure you're the owner". They had no tenants. What good would checking the timer have done them? They were already in the bloody thing.

[nranola]

EDIT: Coincidence, apparently. Carry on!

[Aida_Enna]

Disregard, confirmed as one hell of a coincidence. Sorry for the confusion!

[Luna-M]

Sharing this Discord message that someone posted in the reddit thread comments, apparently from one of the affected players:

Can we get confirmation that GM are aware of it?

[Valkyrie_Lenneth]

I don't ever really post on these forums or read them, but I just wanted to add that this housing bug is real. I was using my house two days ago (inside of it, decorating) and logged on today just to check for curiosity's sake - I had 8 days left until my house was going to be demolished. I have no emails from SE about it, and I'm receiving their emails fine (I resubbed a few days ago and got the 7000 emails they sent me about it). I'm the owner and have 3 tenants, it's a mansion in Shirogane. Here's a gfy of me going into to stop the timer:

https://gfycat.com/DamagedMeekGoldfish

I'd also like to note it didn't show the "Demolishment has been halted for this blah blah blah" like it usually does, just silently removed the timer from my list. I'm guessing they mucked something up.

I also resubbed two days ago (via steam wallet/mogstation), so maybe the timer is getting reset when people resub?



Oh hey, it's me! Please note that the 6 days in that screenshot was actually my friend's house (Mine was 8 days, I mistakenly put their timer in that message, which I've since fixed).

If you just resubbed, then the demo timer would be accurate, if you hadn't been in the house in a while. I don't know about the emails. Tenants do not reset the timer, only the owner.

[Aida_Enna]

If you just resubbed, then the demo timer would be accurate, if you hadn't been in the house in a while. I don't know about the emails. Tenants do not reset the timer, only the owner.

Sorry, I should have been more specific - I still had 5 days left on my account when I resubbed.

[Hamada]

Is it a case of people being in their houses, or just going to the house? I've seen threads on reddit where people complained they lost their houses, but really all they were doing was teleporting to the estate, not going inside.

If there's actually an issue of people legitimately losing housing they were in and there was no demo timer on, it needs to be fixed. If its people not understanding how demo works, and having old email addresses tied to their accounts, thats not SE's fault.

I think it is SE's fault for keeping the timer in game somewhat hidden, I seen people posting here and there that was confused about where to find it. I really do not get SE's obsession in general to play find waldo with its menus. Some people saying they did not see the timer in the timer tab may be due to this.

[TruebladeNuke]

Whelp. I know what I’m doing the moment I get off of work today. Check that timer to ensure my FC manor isn’t close to being silently demolished.

Me and my FC friends sunk a lot of time, materials, and gil into that place for the yard, indoors, and private rooms. I’m not losing our FC Mist manor to a bug if I can help it. If we lose it now to this bug, our will to play this game may take a huge hit.

[MomomiMomi]

I don't ever really post on these forums or read them, but I just wanted to add that this housing bug is real. I was using my house two days ago (inside of it, decorating) and logged on today just to check for curiosity's sake - I had 8 days left until my house was going to be demolished. I have no emails from SE about it, and I'm receiving their emails fine (I resubbed a few days ago when I got the 5 day sub warning, and I got the 7000 emails they sent me about it going through). I'm the owner and have 3 tenants, it's a mansion in Shirogane. Here's a gfy of me going into to stop the timer:

https://gfycat.com/DamagedMeekGoldfish

I'd also like to note it didn't show the "Demolishment has been halted for this blah blah blah" like it usually does, just silently removed the timer from my list. I'm guessing they mucked something up.

I also resubbed two days ago (via steam wallet/mogstation), so maybe the timer is getting reset when people resub?



Oh hey, it's me! Please note that the 6 days in that screenshot was actually my friend's house (Mine was 8 days, I mistakenly put their timer in that message, which I've since fixed).

But those are shared estates that are being prepared for demolish, not your personal one that you entered.