Can we talk about the elephant in the room - Permanent Bans from the Official Forums

[Vstarstruck]

Greetings!

It seems there were a few questions that were asked that I can provide a bit more information about.

Can we get better communication please? Like after submitting a request, have an automated email to be sent, so the player knows it was properly processed, as in first step. We are often left in a dark in a lot of instances and wondering if it simply did not get lost somewhere.

It is very especially to mistype a letter, even if there is a confirmation window for the email entry.

edit, nvm, it was just slow, she finally got a confirmation. With that I have a small edit to this request.

Can you make this system where as soon as the request is submitted, you send out an automated email (should be instant like everywhere else or within a few minutes)

Then once you actually start the process, and do the 24-48 hour thing, send out a second email stating as such?

[MoroMurasaki]

LGM Enkrateia

If you're still up for answering questions I would absolutely love a clear idea of what sort of posts qualify as actionable from a GM perspective.

I ask because I have several friends who have been banned either temporarily or permanently for posts that 100% fall outside the realm of spam, advertising and rude/fighting/harrassment which is laid out when a forum user goes to report a post.

I'm sure you aren't able to address any specific bans much less in such a public manner and I'm not asking that you do but if you would like an example of the source of my confusion you can look into forum user VanilleFang. They were banned for quite literally nothing.

I enjoy having this additional point of contact with SE and overall I would say my forum experiences are a net positive but I would be lying if I didn't say I'm both scared of this seemingly nonsensical banning protocol and also frustrated that people who I know myself and other users have reported for spam and harrassment are still bumbling around on here.

So yes, can you offer any clarity as to what sorts of posts are considered actionable?

[Vstarstruck]

So yes, can you offer any clarity as to what sorts of posts are considered actionable?

Yes it is really shocking to me how some players are still here making passive/aggressive posts, while others did literally nothing and get banned.

[Stormfur]

Thank you Enkrateia. I appreciate you clarifying the issues. As someone who has moderated large community forums in the past, I know yours is NOT an easy job!

[Settiesama]

We worked to create a form for requesting a review or appeal of an account action for a game service account or forum account, and you can access it here.

Hi there. Is there an EU version of this form at all? I can only find it on the NA site and the husband can't use that one due to being EU.

[Stormfur]

Hi there. Is there an EU version of this form at all? I can only find it on the NA site and the husband can't use that one due to being EU.

Last I heard there isn't one yet, but there may be in the future.

[Vstarstruck]

Hi there. Is there an EU version of this form at all? I can only find it on the NA site and the husband can't use that one due to being EU.

Yeah I second the need for EU version of this.

[AngelCheese77]

When I had a forum problem, there sadly is no way to speak to a specific person, as they don't have one. Like, if you had a problem on EQ2 forums, you could contact someone in CSR, and they could contact a Red Name on the forums to take a look at reports on you.

They don't have that here at all. So you can't fight against what happened to you and just wait out the time.

EDIT: I see they now made a form to appeal an action on your account. I bookmarked it just in case.

[Lilseph]

Anybody got their account unbanned? I know plenty of people that got their reviews rejected telling them their ban was 100% justified.

[Dualgunner]

Anybody got their account unbanned? I know plenty of people that got their reviews rejected telling them their ban was 100% justified.

I suppose the final call is theirs, I just hope the bans they say are justified...are justified.

I know VanilleFang has been waiting a while yet, I dunno if she's gotten a response or not though.