[Suggestion] Account cleaning

[Sove92]

That being said, many cases like this are escalated to the SGMs and myself for consideration as an exception to the policy (both for how the item was lost or if the policy was already used by a customer). When considering an exception, we need to balance the context of the situation, fairness for all customers, and the workload for the GM team. You are always welcome to request the use of the item restoration policy, although these exceptions are not guaranteed.

The one-time restore is not absolute. You are guaranteed one restoration within technical bounds, but you can try to get more. The quote is from different context, but an already used restore is mentioned in the quote.

As for infractions, there are people who have received a 216h suspension + termination review more than once, and still haven't been terminated. If you receive infractions over a long period of time, they have no reason to permaban you if the circumstances are not particularly exceptional. While if you stack up infractions over a short period of time, they can tell what kind of a person they are dealing with and decide they don't want to provide service to them.

[Rockette]

The one-time restore is not absolute. You are guaranteed one restoration within technical bounds, but you can try to get more. The quote is from different context, but an already used restore is mentioned in the quote.

Have you tried this? Because I have.

As for infractions, there are people who have received a 216h suspension + termination review more than once, and still haven't been terminated. If you receive infractions over a long period of time, they have no reason to permaban you if the circumstances are not particularly exceptional. While if you stack up infractions over a short period of time, they can tell what kind of a person they are dealing with and decide they don't want to provide service to them.

While I'm not trying to say you're wrong, there was literally a guy who rage posted here a few weeks ago his friend who had received a ban in 1.0 for swearing, 6 years ago, which counted towards his 3 strikes and is now permanently banned.

I mean, what are your sources that they are lenient? Because every account I've read regarding NA GM's here seems to suggest otherwise. They're certainly not consistent.

[LalaRu]

...there was literally a guy who rage posted here a few weeks ago his friend who had received a ban in 1.0 for swearing, 6 years ago, which counted towards his 3 strikes and is now permanently banned…

If after 6 years that guy is still swearing, getting account warnings, and raging in forums, I think the strike is well deserved.

[Rockette]

If after 6 years that guy is still swearing, getting account warnings, and raging in forums, I think the strike is well deserved.

I said his friend was raging, not him.

Really? You think a 6 year old SWEARING infraction should count towards a permanent ban of a legacy account the guy maintained, played and loved for 6 years? Swearing. Not at someone, just swearing in general.

Seriously? Are we "thinking of the children" here or some such.

[Sove92]

snip

The GM didn't escalate your request, a regular GM cannot make the decision to grant an exception.

Any GM can escalate any concern for review for an exception, and a player can always ask for an escalation. That being said, the GMs are well versed in the types of exceptions that may be granted, so a GM's reluctance to escalate is usually due to prolonging an investigation that has a low chance of being granted an exception. This is usually due to wanting to provide a customer with an immediate resolution instead of a resolution that may take time, depending on how quickly it can be reviewed and a response sent back to the customer to inform them of the results. Escalations can also be used by GMs to expedite contacts with customers, allowing a SGM or myself to review the concern for a final decision while letting them assist other customers quicker.

LGM Enkrateia

As for the lenience. During the ungarmax debacle, there was at least one person who had already received a 216h suspension + termination review. He received a second 216h for using ungarmax and was expected to get permabanned, but he wasn't terminated. You can find the story from reddit by looking for ungarmax related threads. Can't really say names on this forum.