Tickets are all gone for fan fest

[BakaGaijin]

Nothing. NA has at least 4 community managers that I know of.

[TheGrimace]

Nothing. NA has at least 4 community managers that I know of.

Alright, good to know. I like Bayohne.

[JunseiKei]

I think it may be a combination of what you said and what Avih said

That may also be the case. Moreover, if the NA FanFest team were to actually open up to us in this thread, I'd really like them to address these concerns:

1) With rumors of what happened with ticket sales, will there be further actions taken to ensure we don't have a repeat offense? Comparatively, 2014 and 2016 went swimmingly well.

2) If the demand for the NA FanFest have gone up so much, is this now probable cause to move the event out of a hotel completely and into an actual convention center? Especially one that can handle a much larger crowd?

3) I was aware the JP FanFest had pre-ordered merchandise and were given numbers so you could arrive and pick up your orders in a timely manner. I hear EU also adopted this model while NA still hasn't (2018 may prove differently, November is still a ways off). Can we please get the same process? No one really enjoys standing in a long line, especially when that brought about the fire marshal's ire in the Paris. Even if the event were moved to a convention center, this would give participants more time to engage in actual activities rather than stand in a line.

I'm slowly getting the impression that the NA FanFest is the "worst" to attend, but flying internationally is not a luxury everyone can afford. Language barriers also being something to keep in mind.

[ScarletSpider423]

I don’t normally spend any time on the forums but this issue still has me upset. I know the community team, showclix, and SE won’t do anything about it, but a true sorry and explanation would go a long way. But I know deep down they could care less, they got their money so that’s all they care about. They know there was a glitch in the system and all the have to say about it is “it’s all good” aka “we got what we needed”.
This game isn’t as popular as it once was and I’m sure a lot of us know that, so how tickets could sell out in under an 20 min compared to 10 hour from the last time is just tremendously unbelievable. Not to mention “they had more tickets available” so that’s a bold face lie. There is something truly wrong but they aren’t going to look further or mention anything because again they got their money as I said before.
I’ve tried to be loyal to this game as best I can but left and right they keep disappearing me. The “bigger budge” they so called had hasn’t been seen. Just thinking about game content we have seen less and less of it from 2.0 all the way till now. All the items they keep putting on the cash shop, when it should really be in the game as crafts or event items. But no they rather make money from it and for the price of more then a months sub. I’ve turned a blind eye to it for far to long. I’m sure there is more I’m forgetting to mention but in the end what I’m getting at is they don’t care. I wish I could believe otherwise but they honestly don’t, if Bayohne’s response to this has anything to say for it.
Anyways just wanted to add my two cents here since I can’t get this crap off my mind. I don’t expect it to brought up on the live letter especially since they didn’t even bother to mention it on Duty Commenced yesterday with the community team manager there. So yeah that’s about all I have to say.

[ErysNight]

Yeah I'm honestly still feeling the same way as well, as I'm sure many of us are. Call me dramatic but I've felt unmotivated to log in and do anything since this all went down.. part of me feels sad and unimportant as a loyal fan to this game and company. Not a single one of my friends except ONE across FCs and linkshells that I've talked to was even able to get tickets and from the couple of times I've logged in I've seen less and less people online. Maybe it's time to go back to Guild Wars 2 or something..

Yes, that's exactly it. If you don't like it. Go play another game. Seriously. So many people still here just trying to tear into SE but it's not constructive and if they genuinely don't have any more tickets to sell, you're not getting one. It's done.

The only way to show a business what you want is to inform them with your wallets. But if you're going to stay subbed and give them money but complain everyday then that doesn't help.

[Svaltus]

That may also be the case. Moreover, if the NA FanFest team were to actually open up to us in this thread, I'd really like them to address these concerns:

1) With rumors of what happened with ticket sales, will there be further actions taken to ensure we don't have a repeat offense? Comparatively, 2014 and 2016 went swimmingly well.

2) If the demand for the NA FanFest have gone up so much, is this now probable cause to move the event out of a hotel completely and into an actual convention center? Especially one that can handle a much larger crowd?

3) I was aware the JP FanFest had pre-ordered merchandise and were given numbers so you could arrive and pick up your orders in a timely manner. I hear EU also adopted this model while NA still hasn't (2018 may prove differently, November is still a ways off). Can we please get the same process? No one really enjoys standing in a long line, especially when that brought about the fire marshal's ire in the Paris. Even if the event were moved to a convention center, this would give participants more time to engage in actual activities rather than stand in a line.

I'm slowly getting the impression that the NA FanFest is the "worst" to attend, but flying internationally is not a luxury everyone can afford. Language barriers also being something to keep in mind.

Thats just one more reason why alot of people are so ticked off about this, I'm sure some of us if not alot of us, can't just go on a trip to fan fest every time it pops up especially the ones overseas. I haven't been on a proper vacation in a decade, and I thought this would be a good way to get some things out of the way that I never done before but always wanted to do, such as going to a gaming convention, Las Vegas,a concert, and going on vacation with my wife for the first time(we never had a honeymoon) and shes WAAAYYYY more into this game than I am. Either way, we are still going to Las Vegas, staying at the same hotel the fan fest is at but not attending it obviously, not because I can't get a refund, but because there is still plenty of fun things to do in Vegas, And we had our heart set on this trip working out one way or another. that being said, the next time we try to attend is probably several years from now when they have it in japan, not exclusively because the fan fest will be there, but because its japan, and we never traveled overseas before. Heres something that doesn't add up though.

[Svaltus]

Fan Fest is sold out in a half hour, and for those of you just now reading into this, there was an official response by a community rep.

http://forum.square-enix.com/ffxiv/t...=1#post4722355

So they did TECHNICALLY open up to us in this thread. that being said. I much rather there be a sticky on the top of the general forums, an official post on twitter, facebook and all forms of social media that they typically post to. This is the equivalent of a bunch of angry people in a meeting room, someone opens the door a little bit for a quick word, shuts it immediately, leaves, and doesn't answer any questions afterwards. I think alot of people would be at ease if they just post some very basic data such as:

amount of tickets available for sale:
amount of tickets sold during access code error:
amount of tickets sold per each minute after 12 for the sake of a trendline.

this would also back up what was already said, but thats neither here nor there because:

1. the ticket vendor was still terrible, inefficient, and failed to do the one job they were supposed to do which is manage a queue of ticket sales.

2. access codes were a bad idea because anyone can share them with anyone else, and ideally it should take an access code AND logging into the ffxiv account the access code was sent to in order to purchase a ticket.

all this aside, there seems to be alot of people claiming they have nonrefundable plane tickets and hotel rooms or something to that effect, but making no effort to organize their own little fan fest for people who couldn't aquire tickets. your still in vegas. you can complain all you want, but if your only motive for going to fan fest was merch, buy it off of ebay after its over. if it was simply to observe it, go on the live stream or whatever that they are doing. if it was for the concerts your kinda sol, but really you hear the same music when you play the game. some people just like going to events and being a part of it.

There was a survey somewhere about "if you tried to purchase ffxiv fan fest 2018 tickets, did you succeed?" and the results were about 50/50 at least concerning everyone who speaks english and could read the survey.

[Svaltus]

so if the amount of english speaking people (american, canadian, or whatever) that obtained tickets is almost equal to those that did not, and if everyone that was unable to purchase tickets went anyways, you would still have a LARGE gathering of ffxiv players. all you need now is someone to host/lead a massive get together, and for people to follow his lead. sure it wouldn't be the same as a ffxiv fan fest 2018, but you would still be doing the one thing you can't do unless you go to vegas, and thats meeting with your fellow guildmates and friends in person. you already play ffxiv together, so why get so upset over going to a festival about it together.(dont get me wrong, I was REALLY ticked off about it for most of the week and that is an understatement). do something different, go to a bar together, go gambling together, theres no shortage of things in vegas you probably haven't seen or done yet, and you'll be doing them with your friends and guild mates. bond over something other than the game itself.

I'm very sorry about the triple post, but after typing all this I didn't feel like condensing it and I didn't want to remove anything. Again, I'm sorry.

[JunseiKei]

http://forum.square-enix.com/ffxiv/t...=1#post4722355

So they did TECHNICALLY open up to us in this thread. that being said.

I would not call that opening up at all. I would call that an automated message similar to what you get when you send in support tickets. Maybe the response wasn't actually automated, but as I said before, it sounded sterile - that it was just a "hey, we looked into this. Everything is fine" when everything is not fine and did nothing to answer any of our questions. Again, not hating on Bayohne, but that is not talking with us. That is talking AT us.

2. access codes were a bad idea because anyone can share them with anyone else, and ideally it should take an access code AND logging into the ffxiv account the access code was sent to in order to purchase a ticket.

Oh yeah. This subject irks me - the access code thing. This account has had a sub running since Aug 2013; never dropped, never got a code. My ALT account (I really wanted that Twintania mount, don't judge), has been subbed maybe 7 months total and MIGHT have been for part of the time period SE said you needed to get a code. It got a code.

[Bambiitaru]

I have it on good authority that there was a JP website that had snatched up a bunch of tickets and were reselling for $500 a ticket. Up until a day or two ago it was up, but SE took it down. However tickets were sold through that and people did buy them.

So their claim of "only a small number" is a complete crock.