Results 1 to 10 of 10

Hybrid View

  1. #1
    Player
    Bariaus's Avatar
    Join Date
    May 2015
    Posts
    42
    Character
    Ajora Glabados
    World
    Brynhildr
    Main Class
    Goldsmith Lv 60
    Quote Originally Posted by Ariellendera View Post

    outside of the suggestions we have provided..
    What are the suggestions you have provided? Sorry, can't seem to find them on any thread. Thanks!
    (0)

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the reply Bariaus.

    To answer you initial question, our investigation concluded that there is no issue with the North American Data Center itself. This is the only part of the route that we have direct control over. Unfortunately, if you are experiencing issues before you get to the Data Center, there is little we can do in terms of assistance. This is outside of our area of support.

    Quote Originally Posted by Bariaus View Post
    What are the suggestions you have provided? Sorry, can't seem to find them on any thread. Thanks!
    Our standard connection troubleshooting is as follows (for PC):

    1) Reset your router by turning it off for a few minutes, then back on.

    2) Make sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV (you can temporarily disable them while you try to connect as well).

    3) Make sure to use a wired Ethernet connection as opposed to wireless.

    4) Open the Internet Explorer browser, open the "Tools", go to "Internet Options" and adjust the following settings:
    - Under the "General" tab, please delete ALL browser history.
    - Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    - Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
    - Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    - Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
    - Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
    - Right-Click on the FFXIV launcher icon and select "Properties"
    - Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
    - Hit "Apply", then "OK" to save the changes.
    - Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

    5) Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened:
    ▼TCP
    54992 through 54994,
    55006 through 55007,
    55021 through 55040
    Your ISP may forward these ports for you.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)