Tickets are all gone for fan fest

[yukaru]

Wait, so all the sudden everyone is giving up because SE made this official statements? Comon ppl, you all try harder when it gets to End contents! why give up now?
Made more tickets available this year? by reducing the cap from Paris to Rio? how many was available anyways? The ticket vendor now admits they've encountered a technical issue at the time of sale and therefore this chaos happened.
It's not a matter of how many go through or not. Doesn't care if it was 5 ppl or 1000 ppl. what matter is that people without the code was able to purchase the ticket and many people with the code couldn't.
Don't let SE and showclix get away from this. then please release that "few" that got through. I don't know what the odds are, but at least give us a chance.

I like how you think!!! Agreed something should be done.

[niwaar]

Greetings,

...

We are humbled by the overwhelming response from those who want to attend the Fan Festival. We made more tickets available this year than ever before and we understand the frustration of not being able to procure tickets. We wish we could accommodate everyone, and so we'll do our best to try and host even more of our passionate adventurers in the future.

Can you please clarify your statement of "more tickets available" as it was stated that the reason FFest2016 moved to the Paris from the Rio was to accommodate more attendees. Now the event is being moved back to the "smaller" venue. The community as a whole is under the belief that because of this, the event is smaller.

[dekarguy]

We are humbled by the overwhelming response from those who want to attend the Fan Festival. We made more tickets available this year than ever before and we understand the frustration of not being able to procure tickets. We wish we could accommodate everyone, and so we'll do our best to try and host even more of our passionate adventurers in the future.

It doesn't feel like there were more tickets available this time around. Having bought tickets to both the 2014 and 2016 fan festivals, there was plenty of time to purchase tickets, not a blink and you miss it situation like this was. It feels absolutely horrible to have bought plane tickets, already reserved a room, and made a ton of plans to meet up with friends, static members, and other people from the server and then have more than half of them unable to go. I know people who weren't planning on going this year, and some that had gone previously that didn't manage to get a ticket.

It was also a terrible experience to be super excited about ticket sales going up, be refreshing the page leading up to the ticket sale time, and then hitting the queue, only to wait 25 minutes, and be told it is sold out.

[ShowerFalconlens]

There are a lot of well presented points and questions on several of the posts here. While I and quite a few people here are upset, I think we're just looking for some transparency and closure.
Can you tell us why the Rio was selected this year as the venue when the Paris was chosen last year?
How was the decision on how many tickets to sell made?
How many tickets sold last year compared to the number of tickets available this year?
How many active NA accounts are there?


Plenty of questions I haven't asked, but if you guys could just give us a bit more than "We see the issues, hope you get better luck next time," we could understand where you guys are coming from.

[Andevom]

Wait, so all the sudden everyone is giving up because SE made this official statements? Comon ppl, you all try harder when it gets to End contents! why give up now?

What chance do we have? It's clear at this point they see nothing wrong and will likely just ride it out in hopes that everyone will move on. Which, by and large, people will.

This is the third Fanfest I didn't score tickets to. Had a lot of hopes for this one, but I'm just defeated at this point. I'll look for some other convention that's more accommodating to attend.

[Talon]

You have people coming forth directly claiming while providing proof that they could bypass the queue and not use the code to purchase tickets. This is the worst P.R. response you could possibly provide. How can you be okay with people purchasing things incorrectly and exploiting the system? If this was an exploit in the game then rest assured perma-bans would be handed out with no mercy. But now this exploit is okay? Think long and hard about this SE. You have the power to make this right, albeit at your expense. As lucrative as this game is for your company between cash shop, monthly subs, you can certainly make this right. Do the right thing Square Enix. Your fan base is counting on you to be our Warriors of Light.

[yukaru]

how many of the tickets were sold to those who didn't actually use a code. I know of at least one person who got in, had a code, but it didn't require it. but in general how many of the sold out tickets were those who didn't have codes, or weren't asked for one. It seemed by the time the code part was working again, most of the tickets were gone.

[Aadrian1234]

I honestly refuse to believe this. I had the site open and I was in queue on the dot at 12:00 PM PT. There's absolutely no way that there were more tickets than the previous fanfests if I couldn't get in the second it opened up, there's no way fanfest's demand rose so much that it sold out within minutes when the past fanfest took 10 hours to sell out with less tickets. The system is not working as intended, people bypassed the queue without needing an access code. People after me got tickets while I was sitting in queue the second it opened up. I don't believe this.

Also, I doubt just having no access code would make it sell out this fast. There's definitely more problems going on under the hood that caused this to happen.

[Hina_chu]

Greetings,

We are humbled by the overwhelming response from those who want to attend the Fan Festival. We made more tickets available this year than ever before and we understand the frustration of not being able to procure tickets. We wish we could accommodate everyone, and so we'll do our best to try and host even more of our passionate adventurers in the future.

Does is actually mean that this is not a "presale" but the actual FINAL sale and that's that?

[DeviFoxx]

... a small number of tickets were purchased without an access code. ...

...

We are humbled by the overwhelming response from those who want to attend the Fan Festival. We made more tickets available this year than ever before ...

I'm a pretty die-hard Final Fantasy fan and I've attended every single FanFest that's happened thus far, going as far back as 2006 with the very first Fan Fest for FFXI.

None of these events ever had an issue anywhere close to being like this.

Like many people, I had my code and the site's webpage open, and I was waiting in the virtual queue since it activated at 12:00pm PDT ... yet tickets were gone by 12:20pm.

Something seriously doesn't sit right. Especially seeing the huge backlash from threads on the FFXIV Reddit and responses to the FFXIV account on Twitter.

How did THAT many people get locked out of getting tickets?