Your Top 5 Areas for Improvement and Brief Suggestions Therefor

[KageTokage]

I don't know what's going on with the support team, but it's seriously frustrating how easily people are able to get away with underhanded behavior like botting, hacking, or PvP win trading for years on end.

There seems to be something fundamentally flawed with how they currently go about investigating reports made regarding these matters as it's rare to ever see anyone get punished for it. It's worse when they have a GM team that's constantly online and active and despite how quickly they'll address matters like verbal harassment, they seem powerless to do anything about blatant cheaters who don't take more then maybe a minute of observation to identify.

[Marxam]

I don't know what's going on with the support team, but it's seriously frustrating how easily people are able to get away with underhanded behavior like botting, hacking, or PvP win trading for years on end.There seems to be something fundamentally flawed with how they currently go about investigating reports made regarding these matters as it's rare to ever see anyone get punished for it. It's worse when they have a GM team that's constantly online and active and despite how quickly they'll address matters like verbal harassment, they seem powerless to do anything about blatant cheaters who don't take more then maybe a minute of observation to identify.

My understanding is that the people who run said rmt schemes are paying a sub for it, multiple even. So why would a company regulate such claims when it isn't affecting their bottom line. All companies react to extremes and will not change unless otherwise stated. The Battlefront 2 lootbax debacle is an example of such a thing where enough people cared enough to create a stink about it and so EA changed it and all products going forward. In SE's stance if you have one person with multiple RMT accounts for botting, selling etc. That is worth far more than one person with one sub.

Outside of garden variety PR statements of "we are always listening to your feedback" and "if you see and activity that is against ToS in-game please report it" I understand that SE is a company and as harsh as it sounds their bottom line is more important than us because their real customers are their investors. RMT is a fact of life in FFXIV and given how lazy more gamers are to pay others to play the game themselves I don't think it would ever be eliminated without taking a hit to the actual players who do enjoy this game. I'm part of the problem myself as I just ignore them even though I do report them but I becoming more jaded to this game because the one thing that still can't get right is VO. I love stories and characters but when I can't hear them speaking and expressing their emotions I feel a disconnect.

My only suggestion is to fully VO the MSQ, job/class quests, DoH/DoL job quests, beast tribes, primals/trials and Hildebrand (if they decide to continue with it) in full English and Japanese. I understand that other languages will be left in the dust by they are speaking Eorzean after all even though it is just old world English.