Can we talk about the elephant in the room - Permanent Bans from the Official Forums

[Tiraelina]

Then what about those threating to eat lalas ? isn't that aggressive ? ^^"

Potatoes are for eating.

[Yasuhiro]

frontpage of r/ffxiv any day of the week:
____ need buffs
look at this artwork I commissioned of my catgirl
look at this screenshot of a thing everyone has seen 10+ times since the expansion
look at how I decorated my house
look at this artwork I commissioned of my lizardgirl
look at my bad tattoo
fashion report hints or answers
2 or so interviews
I got a __ that was bad in my roulette! Is this normal?
hi im new to mmos is this mmo new people friendly? :)

I agree there should be some sort of appeal process if you were banned for something dumb or banned a looooong time ago but lets not pretend anything deep and meaningful is going down on reddit lol

Never really liked r/ffxiv or anything on reddit in general for what you listed. I went on there now as of this post and it's nearly identical.
Plus nearly everyone always sounds like a dad gamer, there isn't really anywhere great to talk about FFXIV aside from in the game itself.

[Stormfur]

I do wish they had a clearer appeals process. Like, I had no idea that you could go to a GM to get an explanation of why you were temporarily banned. If that were the case, I absolutely would've done it and explained that what I said was in no way meant as a slight -- not by any stretch of the imagination. The PVP forum can get pretty brutal, so I can see why they'd take it that way, though. They should probably include the appeals process in the email that tells you why the corrective action was applied. At least that way you feel like you have some kind of recourse (even if nothing comes of it...or you were clearly in the wrong).

[AxlStream]

This forum is it's own worse enemy. No notable info to be found because everyone with said info is banned and nonody seriously comes here looking for info reflecting in low use. Personally, I'm just here for the outlandish outrage and ridiculous rwquests only known to this community.

[Kallistra]

Has anyone tried to contact them in-game?

My girlfriend has tried a handful of times to talk to the GMs in-game.

The most common response was along the lines of "the forum team and the in-game team are different and in-game team doesn't handle forum affairs. Try contacting customer support via e-mail." Every e-mail she received was a copy-and-paste response, most of them telling her to contact a GM in-game..who would tell her to send an e-mail. She did get one copy-and-paste response that told her to post her concerns on the forums though, lol.

She did have one in-game GM who really listened to her (I think this was her 5th or so trying to contact them in-game about it). They said they'd forward her request and also include their own feedback about how she was remorseful about her actions. They said she'd get a reply within a few weeks if they did appeal her ban, but if not she probably wouldn't get a response. That was over a year ago. Personally I would have liked to know even if it was denied, just to know that the request actually looked at and considered.

[Kazrah]

Then what about those threating to eat lalas ? isn't that aggressive ? ^^"

Technically it is and should be reported, but there are so many of them that no one has the time for that.

[alimdia]

Something I forgot to mention

Greetings, everyone!

I understand that the process for appealing an account action is somewhat vague, and this is something that we are certainly working on improving. However, there are currently 2 options for appealing any account action:

1. Contact a GM in game to explain why you feel the account action is unjustified.
2. Contact the Support Center (NA)/Support Center (EU) to explain why you feel the account action is unjustified.

These requests are escalated along with the additional information you provide to ensure the account action was issued correctly. As a general rule of thumb, however, account actions will only be reviewed once unless there is determined to be some sort of exceptional circumstance.

As I mentioned before, we are working on improving this process to make it more streamlined for customers.

LGM Enkrateia

The problem here is that many bans are issued "correctly", as the post is breaking a rule, but I use quotation marks there because the rule being broken is that the player said sh*t, f**k or any other mild word that wasn't even directed at someone else, which is a silly reason to suspend someone. The core issue in this thread is the disproportionate moderation with very mild offenses, so upon contacting a GM the only response would be that a rule was broken and the ban was justified.

Another thing is SE policy of escalating bans, which makes no sense, 2 small infractions suddenly puts someone in the same category as someone spamming gore images or something like that. Everyone has bad days, and in 2-5 years its not unreasonable to have more than one bad day, a slap on the wrist shouldn't escalate into a punch because they got a slap on the wrist 3 years ago.

[Warghoul570]

There definitely needs to be some changes here. In the past I’ve had people vilify me and disrespect me over the most innocent of post but nothing was done because I chose to fight my own battles( and was suspended) over running to a mod. One thing I’m curious of, with all the questions that SE pulls from here for Q and A’s, has anyone ever submitted a question regarding this topic to one of them?

[Mikhaill]

There definitely needs to be some changes here. In the past I’ve had people vilify me and disrespect me over the most innocent of post but nothing was done because I chose to fight my own battles( and was suspended) over running to a mod. One thing I’m curious of, with all the questions that SE pulls from here for Q and A’s, has anyone ever submitted a question regarding this topic to one of them?

You really have to pick what's most important with those Q and A's. You see some of the most wanted questions go unresponsive or a "Wait and see" type thing.
This isn't "as" serious as other important questions on there and most of the people who got banned simply move onto discord or reddit for sources
and just go on about our day. I personally prefer the OF but with stepping on toes so gently gets you ban, I come and go a lot.

[ko_]

I think it is and I commend that one guy who at a Q and A asked to get his account unbanned directly to YP himself. I will ALWAYS have respect for that guy. GOOD FOR YOU GUY! I approve taking all issues right to the boss.