They don’t have too help based on SE terms, doesn’t matter if he has a mentor status or not. To also point out he was there to help by queuing up. Him being present in the mentor roulette is a form of mentorship help. So knowing what he was getting in to he still queues for the roulette.
3.2 Disruption. You may not in any way disrupt or interfere with the Game experience of other players, including the disruption of Square Enix's computers and servers.
If the disruption rule applies to all players then the mentor is innocent. SE will have to play judge on this one, but can’t since we’re only getting OP’s side of the story only way the mentor would be in trouble is if they harassed another player and there was text proof. Being a bad player also can be reported.
The mentor has every right to say no when they want to because it would disrupt their game play experience. Doesn’t matter what we think, that’s SE’s rules.



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