It's 2018. There is always going to be a small, loud percentage of the fan base that is going to complain about anything and everything.

Other companies say they are going to create a revolution in MMO but end up just collapsing under it's own promises. I'm not saying FFXIV doesn't have it's problem or that it's current template doesn't become stale over time, but huge changes can be disastrous for a well established fanbase. Star Wars Galaxies tried and failed.

Having said that though I don't feel SE has capitalize well on new feature they've added; both flying and swimming are more gimmicks that actual required game play systems.