Getting an error everytime I try to connect on a specific character

[shadowofchao725]

Anger at the company. Messengers are usually unassociated with the company they are delivering the message for. GTFO here....

Have you ever worked in technical support or as someone on the lower end of the chain?
Or have you ever been on the junior positions of software development?
"Messengers" in the business world are in fact associated for the company they're delivering the message for.

The frustration of not being able to login is understandable.
Being upset is understandable.
Being a jerk to the staff demanding compensation simply because of a bug, which happens all the time simply because of the massive scale of an MMO?
Bit of a stretch there.

Could they have handled this better? Yes.
Is something being done about it? Yes.

If you've ever tracked tasks for bugfixing ala BugZilla, you know for a fact that you have to accept that you, as the end user, will face hiccups with bugs occasionally.
Unless the bug breaks the game for at least 50% of the playerbase, the company's only obligation needs to address the issue ASAP.
Your PR needs come secondary.