Today I cancelled my subscription

[Lilseph]

I cancelled one of my alt accounts a few months ago and I don’t think I got an email. The other one ends in about 30 days but that may be too soon for an email to trigger.

Yes, I used to have 3 active service accounts.

Yeah, my bad. I just checked my mail and I got the mail after cancelling my sub back in 2016 and then participating in the free login campaign afterwards. With that being said, they SHOULD AT LEAST send you a survey if you cancelled your subscription if they are that concerned about "the people that quit without saying anything".

[Istaru]

Yeah, my bad. I just checked my mail and I got the mail after cancelling my sub back in 2016 and then participating in the free login campaign afterwards. With that being said, they SHOULD AT LEAST send you a survey if you cancelled your subscription if they are that concerned about "the people that quit without saying anything".

I agree with you. If it was my product, I’d want to know why I lost their business.

[XenoCranel]

Yeah, my bad. I just checked my mail and I got the mail after cancelling my sub back in 2016 and then participating in the free login campaign afterwards. With that being said, they SHOULD AT LEAST send you a survey if you cancelled your subscription if they are that concerned about "the people that quit without saying anything".

I think they give you a multiple choice survey when you cancel your subscription on the mog station iirc.

[Lilseph]

I think they give you a multiple choice survey when you cancel your subscription on the mog station iirc.

I honenstly don't remember that, it's been quite a long time ago. Maybe we can ask OP.

[Callinon]

I think they give you a multiple choice survey when you cancel your subscription on the mog station iirc.

You're thinking of WoW.

SE offers no such survey, or if they do it's super barebones with no kind of text entry to explain yourself. I can't remember what it said the last time I unsubbed (game was unplayable) but I don't remember it being a detailed process. Pretty sure it was just "ok we took your credit card off, see ya."

Bear in mind too that a forum mod would have to sift through all these threads to gather up the reasons why people are leaving the game, then that all has to be translated and sent to Japan where it can be ignored in the order in which it was received.

[XenoCranel]

You're thinking of WoW.

SE offers no such survey, or if they do it's super barebones with no kind of text entry to explain yourself. I can't remember what it said the last time I unsubbed (game was unplayable) but I don't remember it being a detailed process. Pretty sure it was just "ok we took your credit card off, see ya."

Bear in mind too that a forum mod would have to sift through all these threads to gather up the reasons why people are leaving the game, then that all has to be translated and sent to Japan where it can be ignored in the order in which it was received.

Hm, well I cancelled my subscription a few days ago and it gave me a list to pick what was making me leave or cancel my subscription unless it's random.

[Callinon]

Hm, well I cancelled my subscription a few days ago and it gave me a list to pick what was making me leave or cancel my subscription unless it's random.

Like I said I couldn't remember if there was no survey at all or if it was super barebones.

I'll probably find out soon enough myself though, I'm pretty close to unsubbing too. Besides not being able to play in the evenings (a problem SE flat out refuses to do anything about), I'm also not having all that much fun AND the 4.3 announcements have me feeling pretty negative about the game overall.

[Reinha]

I think they give you a multiple choice survey when you cancel your subscription on the mog station iirc.

It asks for your general reason for quitting (financial, game related, personal), but doesn't let you go into specifics like what aspects of the game made it not worth paying for anymore. Unfortunately I can't post an image. If you are subscribed you can try it yourself and just not finish the process.