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  1. #11
    Player ManuelBravo's Avatar
    Join Date
    Apr 2012
    Location
    Milpitas , CA
    Posts
    2,142
    Character
    Shinigami Zetta
    World
    Balmung
    Main Class
    Dragoon Lv 90
    Quote Originally Posted by Grinka View Post
    I share it with the rest of my family, but they aren't home when I play. I usually only play when I am home by myself to avoid any added stress on the router. I honestly wouldn't be surprised if the ISP is doing some wonky stuff during the day when most people are working, so maybe I could try later at night. I'll try and lower the settings to see if that does anything. When I logged back in after doing the changes suggested by Ariellendera, I tested the changes with some light combat, only to disconnect within 5-10 seconds after initiating a battle.
    You don't use any vpn or data management program do you? I hear people with them sometimes get those errors. If they play it as normal no issues.Then later on once they fix it on their end works fine. Well Good luck hope you get to play soon.
    (0)

  2. #12
    Player
    Grinka's Avatar
    Join Date
    Mar 2018
    Posts
    5
    Character
    Schnarg Burgermeister
    World
    Coeurl
    Main Class
    Black Mage Lv 70
    Quote Originally Posted by ManuelBravo View Post
    You don't use any vpn or data management program do you? I hear people with them sometimes get those errors. If they play it as normal no issues.Then later on once they fix it on their end works fine. Well Good luck hope you get to play soon.
    I used WTFast very briefly, only after experiencing these issues and that didn't do anything for me so I uninstalled it. I'll check in tomorrow night and see if playing at a different part of the day has any effect, and if not, I'll just wait patiently for a maintenance patch. In the meantime, any suggestions for a pure healer or magic damage class in WoW? Lol
    (0)

  3. #13
    Moderator Ariellendera's Avatar
    Join Date
    Nov 2017
    Posts
    1,027
    Hello Grinka, Thank you for your response.

    Please keep us updated on if playing at a different time of day makes any difference.
    (0)

  4. #14
    Player
    alesandy's Avatar
    Join Date
    Mar 2018
    Posts
    2
    Character
    Aleenza Brimstone
    World
    Leviathan
    Main Class
    Bard Lv 70
    Hi! I'm having the same issue. Constant lag and disconnects (90k error), which makes the instanced content unplayable, since the last maintenance on tuesday.
    I'm playing from Paraguay, on a PC with a wired connection. Also I'm not sharing bandwidth with any other device.
    Tried all the options posted here and it hasn't improved. Also tried playing at different times and it only gets slightly better at early morning, after an hour approx. it starts lagging again.
    (0)

  5. #15
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the reply alesandy.

    Try doing a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

    Please let us know if that has any affect.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  6. #16
    Player
    ReginaStrife's Avatar
    Join Date
    Sep 2017
    Location
    Argentina
    Posts
    20
    Character
    Regina Strife
    World
    Hyperion
    Main Class
    Dragoon Lv 80
    We are 6 people from Argentina, I have 2 in my FC. the server kicks us at the same time or peaks of lag, in the span of 15 or 20min to the start screen
    I repeat, we are all from Argentina from different cities with different internet services.

    This famous answer does not apply in this case: http://support.na.square-enix.com/fa...67505&ret=main
    (0)

  7. #17
    Player
    alesandy's Avatar
    Join Date
    Mar 2018
    Posts
    2
    Character
    Aleenza Brimstone
    World
    Leviathan
    Main Class
    Bard Lv 70
    Quote Originally Posted by Einmimiria View Post
    Thank you for the reply alesandy.

    Try doing a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

    Please let us know if that has any affect.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    I did it and unfortunately, it didn't improve my connection. I keep lagging hard and getting random disconnects.
    Here's a tracert I did to my data center (Primal), in case it is useful.

    Code:
      1     1 ms    <1 ms    <1 ms  192.168.0.1
      2     *        *        *     Request timed out.
      3    13 ms    11 ms    12 ms  10.240.10.65
      4    13 ms    13 ms    11 ms  pool-17-40-40-181.telecel.com.py [181.40.40.17]
      5    13 ms    13 ms    13 ms  200.85.47.2
      6    33 ms    33 ms    30 ms  5.53.0.152
      7    60 ms    54 ms    56 ms  176.52.255.29
      8   164 ms   163 ms   162 ms  94.142.122.31
      9   176 ms   175 ms   175 ms  5.53.3.176
     10   276 ms   344 ms   276 ms  213.140.35.211
     11   272 ms   274 ms   273 ms  5.53.3.18
     12     *        *        *     Request timed out.
     13   315 ms   314 ms   317 ms  ae-8.r25.amstnl02.nl.bb.gin.ntt.net [129.250.3.229]
     14   316 ms   312 ms   316 ms  ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
     15     *      375 ms     *     ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
     16   370 ms   371 ms   376 ms  ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
     17   376 ms   376 ms   374 ms  ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
     18   380 ms   381 ms   379 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
     19     *      379 ms     *     204.2.229.234
     20   372 ms   372 ms   374 ms  204.2.229.10
    (0)

  8. #18
    Player
    IzVale's Avatar
    Join Date
    Jun 2014
    Posts
    262
    Character
    Laz Alexandric
    World
    Seraph
    Main Class
    Warrior Lv 70
    Lately I'm getting disconnected every 5 minutes. How exactly am I supposed to play the game like this? It's frustrating af and definitly not what I am paying for :C
    (0)

  9. #19
    Moderator Ariellendera's Avatar
    Join Date
    Nov 2017
    Posts
    1,027
    Hello! Thank you all for posting on the Final Fantasy XIV Technical Support Forums.

    We have provided the troubleshooting steps on the first page of this thread. Considering that relatively few people are experiencing this problem and most players are able to play the game without issue, I can't say with any certainty that the servers are the issue here. Since this is the only thing we have direct control over, we are left with our standard troubleshooting suggestions listed on first page (Although I should add that resetting your router and using a wired Ethernet cable when playing were not included in that post, those are things to try if you haven't already).

    I do apologize that we cannot do more to alleviate this issue.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  10. #20
    Player
    Arazehl's Avatar
    Join Date
    Dec 2015
    Posts
    681
    Character
    Julianna Arrisit
    World
    Jenova
    Main Class
    Dancer Lv 90
    This is only happening for me during peak hours of game play, when Eureka is busting at them seams and everyone is loading into queue at once. When it becomes a daily thing ever since the launch of Eureka, and it's the only thing new that been downloaded to your PC, than you have to question that it's more server side than client side.

    Reboot has no effect in helping the problem. I understand you have to go by protocol, and read what's placed in front of you, giving out all troubleshooting possibilities, but there are other possibilities regardless of limit number of reports. I've been in this game for nearly 3 years and can tell when this isn't coming from connectivity issues. Maybe whatever hotfixes are planned it will unknowingly fix this.
    (0)

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