Crime & Punishment. Why have GM's that are unable or unwilling to suspend accounts?

[AxlStream]

This stuff never makes sense to me. If someone's been punished for harrasment or something the victim should generally be told.. (due process)

The silence policy is just strange and wrong. It's like someone murdering your mother and you never being told by the police or courts if they were arrested or convicted for the crime.it just doesn't work that way.

Likewise if I reported my neighbour for harassment the police would tell me what actions if any were taken. They have to

Because you would complain until the other player has been permabanned? Also are you holding a privately owned company to the standard of a public service? Please, be a bit more real. SE and their staff doesn't owe you any transparency.

[Texa]

I've seen vote kicks for everything, lack of dps, to get a friend in instead of said player, lousy healing/tanking, afk .

Its such a messy feature. Like, I've vote kick'ed for someone who had all of their gear break so they wouldn't get a penalty for leaving even though there's not actually an option for that on the checklist. But at the same time, I've had tanks sit out for most of an alliance dungeon in a manner that would qualify as both afk AND harassment who couldn't be kicked because they q'd with friends.

[Penthea]

Its such a messy feature.

It only is because of how it's used. Vote kick is used for all sorts of silly or justifiable reasons in every game that has it.

[Texa]

It only is because of how it's used. Vote kick is used for all sorts of silly or justifiable reasons in every game that has it.

True true.

It'd be nice if there was an "other" option with a write-in section that people could use to self incriminate. Like "other: THEY SAID ANIME ISN'T REAL". Y'know?

[Penthea]

True true.

It'd be nice if there was an "other" option with a write-in section that people could use to self incriminate. Like "other: THEY SAID ANIME ISN'T REAL". Y'know?

As if anyone would if they thought they could get reported for it.

[Texa]

As if anyone would if they thought they could get reported for it.

That was a joke.

[Shouko]

Its such a messy feature. Like, I've vote kick'ed for someone who had all of their gear break so they wouldn't get a penalty for leaving even though there's not actually an option for that on the checklist. But at the same time, I've had tanks sit out for most of an alliance dungeon in a manner that would qualify as both afk AND harassment who couldn't be kicked because they q'd with friends.

At that point I would just eat the 30 min penalty.

[AngelCheese77]

Seems an abuse of the kick system if you were clearly doing your job and playing the game. Makes zero sense sometimes.

[Dzian]

Because you would complain until the other player has been permabanned? Also are you holding a privately owned company to the standard of a public service? Please, be a bit more real. SE and their staff doesn't owe you any transparency.

but at the same time a lot of companies are a lot more open. even mmos and stuff. and to be fair its said a lot that one of the problems people have with SEs customer service and why it has such bad ratings is because no one ever feels like they are listened to. and part of that is likely down to the fact they never get told whats been done about there concerns or complaints..

in some cases it wouldn't even have to be that detailed... if you're reporting players for /say /sh rmt spam near market boards or numerous players botting in pvp or whatever. even a simple "as a result of reports received x number of players have been sanctioned" even if it doesn't give names and say whatthe sanctions were it enough to assure a player they were heard.

a little more transpanrancy might actually do wonders for there customer service as it would show players are taken more seriously.

its partly why a lot of people have given up reporting botters or rmt activity because the general feeling is nothing ever gets done. which is even more evident when you you read the forums and see some of the massive threads about why nothing is ever done...

Edit.
RMT for example. those characters that spam /say /sh messages. it would take a gm literally 60 seconds to gather evidence and ban that account. yet at times you can report them be near that market board / bell crafting away for 2 hours and that same guy is still there spamming messages every 30 seconds.