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  1. 02-28-2018 01:03 AM #1
    VaatiTheMage
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    May 2016
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    Ul'Dah
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    28
    Character
    Cecily Jisi
    World
    Balmung
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    Machinist Lv 90

    Double billing?!

    I just got billed for my subscription, but they double dipped! What was suppose to be a $13 has now become $26. I have very low funds as it is right now after helping pay for the water bill (-$200) and the Stormblood artbook (-$50) and now this?! I only have like $25 left! AND TO TOP IT OFF, I've been getting little to no hours lately so I'm only getting like $30 a week. I just sent something to customer service but this is still infuriating!!
    (0)
    Have yourselves a great night, take care, and don't forget to say "hi" to Christopher Walken.
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  2. 02-28-2018 01:07 AM #2
    HyoMinPark
    Player
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    Feb 2016
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    Lavender Beds, Ward 13, Plot 41
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    7,339
    Character
    Hyomin Park
    World
    Cactuar
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    Sage Lv 92
    Do you, by any chance, pay for extra retainers? Seems odd that SE would just double your subscription amount unless you pay for additional services.
    (0)
    Sage | Astrologian | Dancer

    마지막 날 널 찾아가면
    마지막 밤 기억하길

    Hyomin Park#0055
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  3. 02-28-2018 01:09 AM #3
    ManuelBravo
    Player ManuelBravo's Avatar
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    Apr 2012
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    Milpitas , CA
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    2,142
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    Shinigami Zetta
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    Balmung
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    Dragoon Lv 90
    If it's settled you can dispute the charge if it's an authorization depending on bank falls of within 24hrs. Optional services account depending on billing date as well.
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    Last edited by ManuelBravo; 02-28-2018 at 01:11 AM.
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  4. 02-28-2018 01:10 AM #4
    VaatiTheMage
    Player
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    Join Date
    May 2016
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    Ul'Dah
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    Cecily Jisi
    World
    Balmung
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    Machinist Lv 90
    Quote Originally Posted by HyoMinPark View Post
    Do you, by any chance, pay for extra retainers? Seems odd that SE would just double your subscription amount unless you pay for additional services.
    No, I do not. I got the email saying "Oh you've been charged $12.99 for the month" and then I check my bank and a $12.99 billing from Square is on there twice.
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    Have yourselves a great night, take care, and don't forget to say "hi" to Christopher Walken.
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  5. 02-28-2018 01:42 AM #5
    WilhelmWhite
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    Sep 2017
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    Wilhelm Kaeruleus
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    Adamantoise
    Main Class
    Astrologian Lv 90
    If SE customer service doesn't respond to your issue, definitely contact your bank to dispute the transaction.
    (0)
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  6. 02-28-2018 02:51 AM #6
    Einmimiria
    Moderator Einmimiria's Avatar
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    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    I can't tell for sure, but most times a double charge stems from a pending transaction (which will be refunded to you) or the card is on a separate account. Regardless, you will have to get in contact with the Support Center in order to get a more accurate answer. Please what for a response to your email or contact the Support Center directly.

    We do not recommend doing a charge back on the account as it can create issues with playing on the account in the future.

    This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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