Client loses sound randomly

[drebbe]

Just happened again. All my tests failed to prevent this.
So ultimately it is a Game and Driver issue.
I found the errors on Event Viewer now that happened.
Copied everything and made a tech support ticket to Gigabyte about this now that I have the logs.
Thank you for your help. I was able to find the proper logs because of you.
My hope now is the next Windows 10 build and the next sound drivers.
XIV also needs to do something about this.

Glad I could be of some help and glad you tracked down your driver issue. If you haven't tried yet, downloading directly from realtek's website instead of gigabyte's might fix your problem. A lot of times the vendors add in "enhancements" on top of the driver that might not be very stable.

Nothing helps. It is a driver and game issue.
I'm mentally exhousted by this issue over the last 3 months.
The driver causes errors but the game is not dealing with sound properly and doesn't recover.
Both are to blame.
That's why I had same issues with my older PC and that's why I have no sound issue in any other game or application that I use.
The devs need to fix this if not now then at the next expansion or something.
It's a huge pain and I can't enjoy the game if this keeps happening.
I will update this thread again if I get a good answer from GB.

I think a lot of people are getting to this point with the game, communication between players and SE is terrible.

[Riardon]

Glad I could be of some help and glad you tracked down your driver issue. If you haven't tried yet, downloading directly from realtek's website instead of gigabyte's might fix your problem. A lot of times the vendors add in "enhancements" on top of the driver that might not be very stable.

I tried 4 different drivers. 2 from my mobo's site. 1 from Realtek's site and 1 from the MS driver catalog database. It happens with all of them.
A new Windows 10 version and new sound drivers are coming in few months. I might be more lucky then.
For now I'm in talk with Gigabyte though the drivers are Realtek's. This might also be a Windows 10 issue as well. It's a buggy OS.
The game needs fixing. This is also a game's fault. Since 2.0 launched I experience this issue. Over the years different OS's. Previously I was on Windows 8 with an i5-2500K system and an Asus board.
Had exactly the same issue though it wasn't that frequent. But still it was there.
No matter what we do if game is so sensible and crashes so easily while all the rest of the games don't then it also needs fixing.
And one thing I hate in tech support is how companies try to avoid work by blaming the end user or blame another company.
GB says it's a game issue SE ignores it or blames the user's machine and me in the middle trying to do a technician's job which I can't.
The fact is t the game needs a better and more stable audio solution.
Few mins ago I was installing Discord and XIV crashed with an xaudio message like the one I posted earlier.
Launching Discord also breaks XIV's sound. Same issue I was having with my old PC before I upgraded to this 3 months ago.
I'm totally exhausted by this issue and unfortunately I play XIV mostly.
I tried everything so this is in SE's hands to fix.
And again it's only XIV that does it.
Overwatch, LoL, Witcher 3, Sims 4, music players, browsers and media players have absolutely no issue at all.
Anyway that's all for now and thanks for helping me find the logs so I can do a proper report now.

[drebbe]

Np, goodluck with Gigabyte. Their support is even worse than SE. One thing you can try as a last resort is reinstalling windows 10 and set windows 10 automatic updates to the business branch and delay updates for 365 days to avoid fall creators edition. Seems like a lot of drivers are buggy with fall creators edition.

If you feel like spending a bit of money go on newegg or amazon and buy a sound card with the highest rating and most reviews and disable on board sound. Crap solution but might be the best way instead of being ping ponged back and forth from SE and Gigabyte.

[Einmimiria]

Hello everyone.

The difficulty in resolving this issue is that we cannot pinpoint what exactly is interfering with the game that causes it. We have tried to replicate it on our side but cannot due to the fact that every PC is going to be different to some degree. I cannot tell you whether it is how the game handle audio, the OS or some program interfering with the game. From here, I would suggest filling out a bug report in the appropriate forum. Make sure to give as much detail as possible and follow the template as outlined in the following thread: http://forum.square-enix.com/ffxiv/t...-THIS-FIRST%29

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Riardon]

Hello everyone.

The difficulty in resolving this issue is that we cannot pinpoint what exactly is interfering with the game that causes it. We have tried to replicate it on our side but cannot due to the fact that every PC is going to be different to some degree. I cannot tell you whether it is how the game handle audio, the OS or some program interfering with the game. From here, I would suggest filling out a bug report in the appropriate forum. Make sure to give as much detail as possible and follow the template as outlined in the following thread: http://forum.square-enix.com/ffxiv/t...-THIS-FIRST%29

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Do I fill in the PC template and post it here?

[Ariellendera]

Do I fill in the PC template and post it here?

No, You would fill out the template in "bug reports" I will be moving this thread there.